ContinQualityData-Driven Decision Making and Continuous Quality Improvement
Additional Keywords: qualitative service reviews, quality service reviews, quality case review

Using Integrated Data Systems to Improve Child Welfare Outcomes

This document highlights the use of integrated data systems by Wisconsin and Washington to evaluate and understand how child support…

Tracking and Using Implementation and Outcome Data (W/Tip Sheet)

This document shares important best practices in building capacity to track and use data for practice model decision making. (2016)

Support Matters: Lessons from the Field on Services for Adoptive, Foster, and Kinship Care Families

This guide provides State, Tribal, and Territorial child welfare managers and administrators information about effective strategies for developing data-driven adoption,…

Making Decisions in Child Welfare

This issue of Practice Notes addresses new ways to ensure decisions are fair, well-informed, and lead to the best possible…

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Foster Conversations about Results With Data Walks

This video demonstrates how you can rely on data walks to get stakeholders to work together to assess and improve…

Continuous Quality Improvement Toolkit

This toolkit provides guidance on questions to examine depending on the stage of continuous quality improvement system, related activities, resources…

Systems of Care Finance Toolkit

This toolkit provides guidance in developing financial strategies to sustain your system of care, developing a continuous quality improvement program…

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Using Data: NCWWI 1-page Summary

This document highlights the findings of a study identifying the organizational factors that influence data use among child welfare employees in…

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Data Strategies: Measuring Racial Disparities in Child Welfare

This webinar helps agency leaders, managers and data staff identify at which decision points children of different races experience inequitable…

Harnessing Big Data for Social Good: A Grand Challenge for Social Work

This paper focuses on the potential of big data and data science to produce novel types of information to inform…

Data-Driven Decision Making Toolkit (Los Angeles)

This guide provides key information and practical tools for consistent integration of Data-driven Decision Making (DDDM) principles and strategies into…

Child Welfare Outcomes 2010–2013: Report to Congress Executive Summary

This document summarizes the Child Welfare Outcomes 2010–2013 Report to Congress which provides information on the performance of states in seven…

Child Welfare Outcomes 2010-2013 Report to Congress

This report to Congress provides information on the performance of states in seven outcome categories and also includes data on…

The Quality Services Review Process

This training course provides an overview of the Quality Service Review (QSR) process, the QSR Protocol, and the responsibilities of…

Using Child Welfare Administrative Data in the Permanency Innovations Initiative Evaluation

This brief discusses the use of administrative data in the Permanency Innovations Initiative (PII) evaluation. The brief begins by defining…

Get the Data, Share the Data, Use the Data

This report summarizes the importance of data gathering, sharing and use between child welfare and education systems across three states:…

Considering Outcomes in the Children’s System of Care

This brief serves as a primer for programs and agencies that are considering initiating work towards the measurement and management…

Being a Good Consumer of Predictive Analytics in Child Protection

This webinar discusses what questions organizations considering predictive analytics should be asking--both of themselves and of researchers. (2015)

On Equal Footing: The Importance of Baseline Equivalence in Measuring Program Effectiveness

This brief explains the role of baseline equivalence when measuring a home visiting program’s effectiveness, how to measure similarity of…

Working Together: The Paloma-Welleseley Guide to Participatory Program Evaluation

This guide provides a framework and process that support a participatory evaluation from beginning to end. The information and data…

Levels of Research Evidence and Benefit-Cost Data for Title IV-E Waiver Interventions

This research brief describes the Title IV-E demonstration interventions used by the complete set of Title IV-E Waiver states and…

Sharing Data for Better Results: A Guide to Building Integrated Data Systems Compatible with Federal Privacy Laws

This interactive toolkit interactive toolkit is intended to help elected officials, agency leaders and city staff use data to improve…

Confidentiality Toolkit: A Resource Tool from the ACF Interoperability Initiative

This toolkit, developed by Administration for Children and Families (ACF), is intended to help jurisdictions successfully navigate the delicate balance…

Child and Family Services Review (CFSR) Round 3 Resources

This webpage offers the resources on Round 3 of the CFSRs for states participating in the process.

Child and Family Services Review (CFSR) E-Training Platform

This online training is designed to provide state review teams, partners, and stakeholders with information relevant to the onsite reviews…

Applying Predictive Analytics to Child Welfare

This module discuss how predictive analytics might inform, assist, and improve decision making in child protection. (2015)

Three Examples of Predictive Analytics in Child Protection

This webinar discusses how predictive analytics operates in the real world and the implications it has for child protective services.…

Predictive Analytics and Child Protection: Constraints and Opportunities

This webinar discusses increasing efforts to leverage predictive analytics for better decision making in child protection. It reviews past experiences,…

Mind the Gap #5: Transforming Child Welfare Decision-making through Modern Technology & Data Analytics

This webinar explores how child welfare organizations can leverage modern technology, data and information to support and transform frontline child…

10 Practices: A Child Welfare Leader's Desk Guide to Building a High-Performing Agency

This two-part guide presents (1) targeted information on 10 practices, including 10 outcomes and 15 measures that are arguably the…

Using Data to Measure Performance: A new framework for assessing the effectiveness of home visiting

This report provides information to support state and local managers in collecting, analyzing, and using data to gain a clear…

Measuring Child Welfare Outcomes: A Compendium of Standardized Instruments

This document serves as a compendium of common child-, caregiver-, family-, and organization-level instruments that have been used by discretionary…

What are Predictive Analytics in Child Welfare?

This Prezi presentation defines predictive analytics, provides examples of how to use existing data sets in order to determine patterns…

Building Data Driven Child Welfare Practice: An Evaluation of the Manage by Data Initiative

This report presents findings from the evaluation of Manage by Data which sought to identify implementation challenges and solutions, presenting…

Policy Matters: Setting and Measuring Benchmarks for State Policies

This paper puts forth an approach to setting benchmarks for a state policy agenda to encourage stronger family relationships. The…

A Guide to Build Capacity for Child Welfare Using the CQI Process

This report discusses guidelines for increasing the capacity of child welfare agencies through the use of their continuous CQI systems.…

Permanency Planning Today - CQI

This issue of Permanency Planning Today! focuses on continuous quality improvement (CQI) in the field of child welfare.  It provides…

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Monitoring Child Welfare Programs - Performance Improvement in a CQI Context

This paper describes a continuous quality improvement (CQI) process in which the central elements are outcomes, baseline data, goal-setting, a…

In Pursuit of Better Outcomes - Putting CQI in North Carolina's Child Welfare Toolbox

This issue of Training Matters provides an overview of the state’s system of CQI, REAP (Reaching for Accountability and Excellence…

A Blueprint for Using Data to Reduce Disparities/Disproportionalities in Human Services & Behavioral Health

This guide shows how to use data to help achieve racial equity in human and behavioral health care services policy,…

Guide to Results-Based Planning and Facilitation

This guide explains how to use a proven strategic planning discipline -Results-Based Accountability (RBA) - to achieve population level results,…

Casebook: How Government Can Seize the Web 2.0 Movement

This paper outlines a plan and approach to help public agencies successfully implement 21st century Web 2.0 and information technology…

Casebook: A 21st Century Human Services Solution

This innovative, internet-based application uses Web 2.0 technology to transform child welfare and human services case management, and is designed…

Knowing the Numbers: Accessing and Using Child Welfare Data

This brief provides an overview of data sources that are useful to the child welfare community specifically, including the major…

Findings, Practice and Policy Implications from LONGSCAN: the 20-year Longitudinal Studies of Child Abuse and Neglect

This document provides an introduction to LONGSCAN, a project which was funded in part by the Children’s Bureau for two…

Keeping Track of Our Most Valuable Resource: Using Workforce Data to Improve Child Welfare Programs

This video urges public and private child welfare agencies to assess their knowledge about their workers and to put data…

Collaborative & Effective Evaluation in Tribal Communities: The Roles and Voices of Key Stakeholders

This video describes the roles of key stakeholders to create a new narrative for evaluation in Tribal communities and reflects…

Use of Research Evidence: Building Two-Way Streets

This video challenges the traditional paradigm of moving from "research to practice," suggesting that researchers and evaluators need to think…

Creating a New Narrative: Collaborative and Effective Evaluation in Tribal Communities

This video describes historical experiences of intrusive research and judgmental evaluations that have caused harm to many American Indian and…

The National Survey of Child and Adolescent Well-Being (NSCAW): Implications for Child Welfare Evaluations

This video illustrates ways that the NSCAW- which provides nationally representative, longitudinal data on children and families that have been…

Measurement Matters: How Should My Program Measure Changes in Child Well-Being?

This video presents guidance about issues to consider when attempting to measure changes in well-being outcomes for children and families…

Who Cares about Data Sharing: Making the Case to the Courts

This video discusses the importance of courts and child welfare agencies utilizing practical performance measurement and data sharing to avoid…

Getting it Done: Partnering to Overcome Concerns about Data Sharing

This video follows a child welfare director as she takes a moment to investigate some common barriers to data sharing…

What’s the Difference? Constructing Meaningful Comparison Groups

This video explains why it is important to use comparison groups to identify problems and understand whether practices and programs…

Casework and Evaluation: Learning From My Success Story

This video features a caseworker who explains the unexpected role that evaluation played in delivering the services and supports that…

Cost Analysis in Program Evaluation

This two part video discusses how cost analysis can be a helpful when performing program evaluation, and reviews steps in…

NCWWI Data-Driven Decision Making and Continuous Quality Improvement Reference List

This comprehensive reference list includes a compilation of papers, reports, peer-reviewed journal articles and other relevant resources addressing Data-Driven Decision…

Success Beyond 18: Re-Examining the Foster Care Review Process: Extended Foster Care as a Catalyst for Improved Practices and Better Outcomes

This paper focuses on the role of courts in establishing case oversight and review processes that include youth in developmentally…

Continuous Quality Improvement: FRIENDS Online Learning Center Course

This training builds on the basics about Continuous Quality Improvement and what agencies and staff are doing towards creating a…

Using Publicly Available Data to Engage IV-E Students in Research and Statistics: Instructional Modules

This curriculum provides Title IV-E and others students interested in public child welfare systems with an overview of the state’s…

Counting is Not enough: Investing in Quality Service Reviews

This report examines the practices of more than 20 jurisdictions, gathers insight from national experts and presents recommendations for improving…

Lessons from the Field: Assessing and Improving CQI Systems in Child Welfare

This issue of Child Welfare Matters profiles a CQI assessment approach the NRCOI designed and implemented in partner­ship with State…

Front-Line Practice: Define, Assess, Plan, Implement and Monitor

This paper discusses the Define, Assess, Plan, Implement and Monitor (DAPIM) model as a continuous improvement tool that promotes strategic…

ChildStat - A Case Practice Accountability Tool (NYC Children's Services) (10/23/2013)

This video introduces ChildStat, a case practice accountability tool, explores the core features and the process of conducting a review,…

Quality Service Review: Protocol for Review of Current Status of Children & Families & the Performance of Key System Functions (Tennessee)

This document is designed for use in a case-based Quality Service Review (QSR) process and is used for conducting a…

New Jersey Department of Children & Families “Manage by Data” National Promising Practice Findings

This report describes findings from interviews with five State child welfare agencies to develop and introduce a model for turning…

Continuous Quality Improvement Quality Service Review: Final Report (Wisconsin)

This report reviews the performance of individuals working on child welfare cases in Wisconsin to assess the current status or…

Child Welfare Practice & Data: Making the Connection

This issue of Practice Notes explores how using data can enhance child welfare practice. (2009)

Allegheny County Data Warehouse

This webpage highlights a human service agency’s data warehouse that provides the central repository of social services data, allows DHS…

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Alameda County’s Foster Care Tracking System: Innovative Use of Technology to Improve Programs

This paper addresses the issue of foster care provider overpayments, examines the success of the Foster Care Tracking System, and…

Reviewing & Refining Our Practice: Applying Disciplined Inquiry to Case Practice to Improve Results

This PowerPoint presentation describes what Quality Service Review (QSR) is, how it works, indicators for QSR protocol, and how it…

New Jersey Fellows: Building Capacity in "Managing by Data" to Improve Leadership, Frontline Practice & Case Outcomes

This webinar showcases an innovative program at the New Jersey Department of Children and Families (NJ DCF) to build capacity…

ChildStat: Leading Systems-level Improvements based on Case-level Experiences

This webinar showcases the development, implementation and outcomes of ChildStat, a creative, data-driven, systemic leadership initiative implemented in 2006 by…

The Adoption and Safe Families Act (ASFA) Training Series: Tips for Using Data to Measure Success, Trainer’s Guide

This document is designed to communicate information on the Adoption and Safe Families Act (ASFA) that will help ensure managerial…

Performance Management: Linking Individual Performance to Agency Outcomes

This curriculum helps supervisors to promote the use of consistent performance management, evaluation, and professional development to achieve agency outcomes.…

Managing for Outcomes in Child Welfare (Trainer’s Manual)

This training curriculum provides child welfare managers and supervisors with an understanding of the concept of outcomes based management in…

Logic Model Builder

This webpage helps users create logic models for Child Abuse and Neglect Prevention/Family Support and Postadoption Services Programs, guiding the…

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From Data....to Outcomes

This curriculum is intended to help trainers teach county staff, stakeholders, partners, and community organizations about the importance of complete,…

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Child and Family Services Review (CFSR) Training Package: Using Information & Data in Planning & Measuring Progress

This module, developed by the National Resource Center for Child Welfare Data and Technology, addresses key issues in using data,…

Framework for Managing with Data to Achieve Outcomes in Child Welfare

This five-step framework assists agencies in: engaging staff at all levels and community partners throughout the process; clarifying and focusing…

Building Evaluation Capacity: Collecting & Using Data in Cross-project Evaluations (Guide II)

These guides addresses data collection, reporting, and use, examining ways to build data-collection capacity among projects; rationales, sources, and measures…

The Qualitative Service Review Process

This video illustrates ways that the NSCAW- which provides nationally representative, longitudinal data on children and families that have been…

Taking Action: Keys to Using Data & Information

Data-driven Performance Improvement: NCWWI 1-page Summary

This paper summarizes the article “Use Of Data to Assess Performance And Promote Outcome Achievement by Public and Private Child…

Accountability

This issue of A Closer Look, examines the process of “accountability” as a valuable tool for building and sustaining effective…

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Using Continuous Quality Improvement to Improve Child Welfare Practice: A Framework for Implementation

This framework identifies seven key principles and six key components of a complete system of continuous quality improvement. (2011)

Child Welfare & Technology

This issue is dedicated to exploring how the field of child welfare currently develops, utilizes, and evaluates its interaction with…

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Better Data, Better Outcomes: Engaging Users in Performance Management

This paper explores some of the issues affecting data quality in child welfare case management systems and their underlying causes;…

A Framework for Quality Assurance in Child Welfare

This guide provides a detailed five-step framework for developing and implementing a continuous quality improvement system in a child welfare…

Child Welfare Information Gateway: Qualitative Case Review

This webpage contains resources describing the general process of qualitative case review and includes State and local examples that describe…

Child Welfare Information Gateway: Information Systems & Data

This webpage offers resources that address the use of information systems and data in child welfare, including planning and implementing…

National Data Archive on Child Abuse & Neglect

This website, for The National Data Archive on Child Abuse and Neglect (NDACAN), promotes scholarly exchange among researchers in the…