Resource Library - Communications

Workload:
Staff must have a manageable workload for their well-being and work/life balance. These resources explore the many factors that contribute to workload, including number of cases or supervisees, professional development, and other responsibilities and job support. Child welfare staff often report that both workload and caseload are too high, which can lead to burnout and exits from the agency.

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TitleContentCategoriesTypeYear
Rethinking Child Welfare RecruitmentThis brief discusses the current workforce crisis and provides recommendations on ways child welfare programs can enhance their recruitment efforts., , , , , , , , , , , , , , 2022
Safe and Sound: Creating and Nurturing a Culture of SafetyThis flyer provides an overview of the New Jersey Safe and Sound Culture, including definitions of the Five Rs of …, , , , , , , 2021
America Needs All of Us: A Toolkit for talking about bias, race, and changeThis toolkit was created to be a communications resource for those working in the field of immigration and immigrant integration. …, , 2021
Are We There Yet? A Communications Evaluation GuideThis guide explores current practices in evaluating communications as well as the challenges faced by today’s professionals., , 2008
Finding and Reaching the Audience for Your Narrative ProjectThis worksheet supports finding and reaching an audience for your narrative project by exploring “who, what, and where” (i.e., who …, , 2019
Measuring Narrative Change: Understanding Progress and Navigating ComplexityThis brief explores the concepts that underlie narrative change work and what these mean for measurement; think more about measuring …, , 2021
Word Force Messaging WorksheetThis worksheet is a tool to help identify messages for an op-ed that support one’s long term narrative goals., ,
Narrative Change: A Working Definition (and Some Related Terms)This brief provides a list of definitions of terms related to narrative change., , 2019
Persuasive Storytelling: Discover the power of your personal storyThis guide provides tools to support individuals in telling their personal stories., ,
Storytelling as a Catalyst for Systems ChangeThis brief provides a high-level overview of how storytelling can move systems change., , 2018
The Irresistible Power of Storytelling as a Strategic Business ToolThis article from the Harvard Business Review explains why storytelling is a powerful tool that can inspire others to action., , 2014
We Are Child Welfare Campaign: Leadership Tool Kit ActivityThis activity will help you to improve public perceptions of the organization and build deeper consensus with the public by …, , , , , 2022
Dial in a New Communication Channel: Leadership Tool Kit ActivityThis activity will help you to employ new communication channels to increase transparency and information sharing. It is a part …, , , , 2022
NCWWI Communications Guide: How to Advance Organizational Goals through Effective Messaging, Storytelling, and Public RelationsThe NCWWI Communications Guide (the Guide) helps child welfare programs’ initiate or improve their existing communications strategies to build public …, , , , 2020
Staff Retention in Child and Family Services Workbook 4: Communication SkillsThis workbook in the series provides specific information, tools and activities to adapt communication skills to the supervisory relationship., 2007
Solutions Storytelling: Messaging to Mobilize Support for Children’s IssuesThis report provides an overview of a research project to test the necessity and effectiveness of ‘solution stories’ (stories about …, 2010
Systems of Care Communication ToolkitThis toolkit incorporates successful communication strategies, communication products that supported the execution of these strategies, and lessons learned by various …, , 2019
How to Talk About GovernmentThis brief summary highlights the FrameWorks Institute’s research on public perceptions of government, key communication challenges, recommendations for reframing government, …, 2008
Positioning Public Child Welfare Guidance: CommunicationsThis guide addresses how to develop and implement a strategic communications plan that is aligned with the mission, vision and …, , 2010
Child Welfare: Do We All Speak the Same Language Video TrainingThis webinar, presented by Robin Jensen and Jonathon Growick (Children’s Legal Services), offers ways to optimize communication between all individuals …, 2013
Guide to Developing, Implementing, and Assessing an Innovation: Volume 1 Teaming and Communication LinkagesThis document includes activities to assist with organizational elements that begin prior to the exploration stage and continue throughout the …, 2016
Defusing Hate: A Strategic Communication Guide to Counteract Dangerous SpeechThis tool describes strategic communication to prevent dangerous speech from facilitating group-targeted violence, , 2015