Document Category: Change Implementation

An Overview of the QIC-WD

The Quality Improvement Center for Workforce Development (QIC-WD) is dedicated to understanding how to improve child welfare workforce outcomes.

Connecting HR and Child Welfare Data

Child welfare and human resources (HR) data need to be connected to answer important workforce questions. This video highlights some of the common challenges when trying to link the two data sets and how the QIC-WD is overcoming those challenges.

Organizational Change in Action

The Division of Milwaukee Child Protective Services worked with the QIC-WD to address organizational culture and climate. This video highlights the experience of workers, supervisors, and administrators who were involved in ARC, an intervention to bring worker voice to agency decision making.

The Challenge of Measuring Turnover in Child Welfare

To address the challenge of turnover in child welfare it is important to understand why people leave, when they leave, and what we know about the workforce. This video explores what agencies can do to better measure and understand turnover.

Worker Turnover is a Persistent Child Welfare Challenge – So is Measuring It

The QIC-WD team has spent five years working with public child welfare agencies to implement and study efforts to address turnover, and data about the impact of those efforts are forthcoming. In addition, our work with agencies has affirmed the need to standardize how turnover is measured (both within an agency and across jurisdictions) and …

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How Can Child Welfare Agencies Leverage Data to Address Important Workforce Questions?

Child welfare agencies experience workforce turnover (14-20% annually) that can be costly and result in poorer outcomes for children and families. Although turnover is often acknowledged as a significant problem, it is not one that is easily understood or addressed. The following tips and strategies being implemented by jurisdictions working with the QIC-WD may be …

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