Document Category: Change Implementation

Building Leaderful Organizations: Succession Planning for Nonprofits

This publication presents alternative models of succession planning designed particularly for nonprofits: (1) Pursuing the agency’s mission and service goals as effectively as possible; (2) Ensuring agency stability by developing bench strength behind its executive and key managers. (3) Creating the possibility that successors for executive director and top manager positions will emerge from the …

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A Results-Oriented Culture (7 minute microlearning)

Leaders in a results-oriented culture look at data, interpret it, and take action to make changes to improve outcomes based on the information the data provide. In this 7-minute module, we explore the characteristics of a results-oriented culture and share strategies for developing and enhancing an organization culture focused on results.


This issue of A Closer Look, examines the process of “accountability” as a valuable tool for building and sustaining effective systems of care and improving the capacity of human service agencies to strengthen and support families involved in public child welfare.

Allegheny County Data Warehouse

This webpage highlights a human service agency’s data warehouse that provides the central repository of social services data, allows DHS to track and report client demographic and service data across its program offices, contains more than 15 million client records, receives data from 24 human service program areas, and works in conjunction with the US …

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