Document Category: Performance Management

Performance Anchors for Non-Case Carrying Protective Services Worker in Family and Children’s Services (San Francisco)

This document incorporates Child Welfare Core Practice behaviors into performance indicators within levels of proficiency based on staff tenure. These action oriented behavioral anchors set specific expectations, define performance at various proficiency levels of each competency and provide guidance to the workforce about what specific behaviors they are expected to practice to achieve incremental growth …

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Performance Anchors Non-Case Carrying Supervisor in Family and Children’s Services (San Francisco)

This document incorporates Child Welfare Core Practice behaviors into performance indicators within levels of proficiency based on supervisor’s tenure. These action oriented behavioral anchors set specific expectations, define performance at various proficiency levels of each competency and provide guidance to the workforce about what specific behaviors they are expected to practice to achieve incremental growth …

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Performance Measurement: NCWWI 1-page Summary

This document summarizes findings from a collaborative initiative and qualitative study that examined the experiences of four nonprofit human service organizations engaging in performance measurement processes to satisfy accountability requirements and increase organizational and program effectiveness.

Human Services Management Competencies Guidebook

This guidebook is designed as professional development tool that allows individuals to gauge their current skill-set and to garner feedback from their managers. It provides detailed competencies for four domains: Executive Leadership, Resource Management, Strategic Management and Community Collaboration; and a checklist for self-assessment or for organizations to identify criteria for selecting and developing managers.

Colorado Caseworker Competencies

This is an extensive list of competencies categorized by skill set and organized numerically based on the fundamentals of family-centered child protective services.

Performance Management in the Healthy Organization

This webinar clarifies the difference between constructive and destructive criticism, describes a simple formula for delivering performance feedback, identifies helpful accountability practices, and discusses cases gleaned from experience of leaders in the field. PowerPoint slides are available here.