Document Category: Organizational Culture and Climate

QIC-WD Workforce Interventions

This video describes common challenges and the important role workers had in selecting a workforce intervention to test as part of the QIC-WD project. It also summarizes the interventions selected to address a variety of workforce strategies.

Coach Ohio: A Supportive Supervision and Resiliency Intervention

The Ohio Department of Job and Family Services partnered with select counties to implement a supportive supervision and resiliency intervention. This video highlights the experience of workers, supervisors, and administrators who were involved in Coach Ohio, their intervention to support the child welfare workforce.

Organizational Change in Action

The Division of Milwaukee Child Protective Services worked with the QIC-WD to address organizational culture and climate. This video highlights the experience of workers, supervisors, and administrators who were involved in ARC, an intervention to bring worker voice to agency decision making.

Onboarding

The Eastern Band of Cherokee Indians worked with the QIC-WD to develop an onboarding program. This video highlights the experience of workers, supervisors, and leaders who speak to the importance of cultural understanding and implementing a process that introduces workers to all functions of the agency as well as the job.

Communication is Key to Success

Organizational communication describes a connection between poor communication, negative attitudes towards the workplace, and decreased worker satisfaction. Conversely, in an environment where communication is valued by management, staff can be encouraged to participate in practice and policy change. The Quality Improvement Center for Workforce Development (QIC-WD) is working with eight jurisdictions to develop and test …

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