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Performance Improvement – National Child Welfare Workforce Institute

Document Category: Performance Improvement

Virginia Case-Supportive Technology

The Virginia Department of Social Services and select local child welfare agencies implemented a case-supportive technology intervention to strengthen their child welfare workforce. This video, recorded virtually, highlights the experience of workers and supervisors that used transcription services and a mobile application to improve their ability to work outside the office.

Coach Ohio: A Supportive Supervision and Resiliency Intervention

The Ohio Department of Job and Family Services partnered with select counties to implement a supportive supervision and resiliency intervention. This video highlights the experience of workers, supervisors, and administrators who were involved in Coach Ohio, their intervention to support the child welfare workforce.

The Importance of Supporting Supervisors

Supervision is an important element of the child welfare workforce. Supervisors from across the QIC-WD sites discuss what they need to support child welfare workers.


An overview of humor in the workplace.

Organizational Justice

An overview of organizational justice, otherwise known as the extent to which an organization treats people fairly.