NCWWI Workload Reference List
This comprehensive reference list includes a compilation of papers, reports, peer-reviewed journal articles and other relevant resources addressing workload
Document Category: Workload
QIC-WD Workforce Interventions
This video describes common challenges and the important role workers had in selecting a workforce intervention to test as part of the QIC-WD project. It also summarizes the interventions selected to address a variety of workforce strategies.
Washington State is Using Telework to Strengthen the Child Welfare Workforce
The Washington Department of Children, Youth and Families is implementing telework to strengthen their child welfare workforce. This video highlights their early experience with implementation from the perspective of workers, supervisors, and administrators.
An Overview of the QIC-WD
The Quality Improvement Center for Workforce Development (QIC-WD) is dedicated to understanding how to improve child welfare workforce outcomes.
The Critical Role of Child Welfare Workers
“Social workers are the unsung heroes…” This video highlights the critical role that child welfare workers play on the frontlines – they manage threats and work everyday to keep children safe.
Virginia Case-Supportive Technology
The Virginia Department of Social Services and select local child welfare agencies implemented a case-supportive technology intervention to strengthen their child welfare workforce. This video, recorded virtually, highlights the experience of workers and supervisors that used transcription services and a mobile application to improve their ability to work outside the office.
Pivoting During the Pandemic
This video features workers, supervisors, and administrators discussing the challenges they faced during the Covid-19 pandemic and some of changes that have positively impacted the child welfare workforce.
The Importance of Supporting Supervisors
Supervision is an important element of the child welfare workforce. Supervisors from across the QIC-WD sites discuss what they need to support child welfare workers.
Supervision in a Virtual Workplace
The QIC-WD sites, like other child welfare agencies around the country, pivoted to virtual supervision quickly due to the pandemic. Most supervisors were unprepared for managing a virtual workforce and are learning by doing. In this QIC-Take we share what we are learning from QIC-WD sites and others, as well as links to advice on …
Telework
An overview of telework, its value, and the need for additional research.