Better Data, Better Outcomes: Engaging Users in Performance Management

This paper explores some of the issues affecting data quality in child welfare case management systems and their underlying causes; shows how these issues have the potential to lead to distorted performance and outcome measures and how these issues can become an impediment to actual practice improvement; and describes the Children’s Research Center’s efforts to give agency staff the tools needed to improve both the quality of child welfare practice and the data that are used to measure it.