Caseload and Workload Management

Large caseloads and excessive workloads in many jurisdictions can make it difficult for child welfare caseworkers to serve families effectively, and reducing and managing caseloads and workloads are not simple tasks for child welfare administrators. Nevertheless, agencies are addressing these challenges and successfully implementing a variety of strategies to make caseloads and workloads more manageable. This issue brief aims to build the knowledge base about caseload and workload issues and help State child welfare managers, administrators, and others learn how they can improve caseload and workload situations in their agencies.

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