Texas DFPS CPS Operational Review – The Stephen Group

This operational review of the Texas Department of Family and Protective Services (DFPS), Child Protective Services (CPS) identifies ways in which the agency could improve, such as organization, work flow, allocation of staff, decision making and general business processes including policy development, continuous quality improvement and budgeting, along with relevant support structures such as training, hiring, contracting, and finance. It also highlights the cost of turnover.

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