Through their Lens: Case Managers’ Experiences of the Child Welfare System

Case managers play a significant role in the child welfare system. Although previous studies have examined the multiple demands and requirements for case managers, few studies have utilized the perspective of case managers to highlight practices and areas of need within the child welfare system. The purpose of this qualitative study was to expand the understanding of issues related to child welfare by exploring the perspectives of current and former child welfare case managers.

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