Resource Library - Organizational Culture and Climate

Organizational Culture and Climate:
Programs with an organizational culture with shared values, norms, and expectations for practice result in a climate where staff feel valued, supported, and enabled to effectively serve families. The resources in this section will help leaders strengthen their organizational climate and culture to improve job satisfaction and retention of the workforce.

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TitleContentCategoriesTypeYeardoc_categories_hfilter
Rethinking Child Welfare RecruitmentThis brief discusses the current workforce crisis and provides recommendations on ways child welfare programs can enhance their recruitment efforts., , , , , , , , , , , , , , 2022communication education-professional-development inclusivity-racial-equity job-analysis-and-position-requirements organizational-culture-and-climate recruitment recruitment-and-selection retention screening-and-selection university-partnerships work-conditions-and-benefits workforce-development-planning workload change-implementation
Using a Culturally Responsive Leadership Framework: NCWWI 1-page SummaryThe authors developed a culturally responsive leadership framework (CRLF) to address context, distributive leadership, and cultural responsiveness. Examining these elements …, , , , , , , , , , , , , 2022advancing-racial-equity change-implementation community-engagement cultural-responsiveness education-professional-development inclusivity-racial-equity leadership organizational-culture-and-climate supervision training vision-mission-and-values workforce-development-planning
NCWWI Organizational Culture and Climate Reference ListThis comprehensive reference list includes a compilation of papers, reports, peer-reviewed journal articles and other relevant resources addressing organizational culture …, 2022organizational-culture-and-climate
Centering Child Welfare Worker Well-beingThis infographic describes how child welfare organizations can center child welfare worker well-being to better support children and families., , , , , , , , , , , , , 2022advancing-racial-equity burnout education-professional-development inclusivity-racial-equity leadership organizational-culture-and-climate retention supervision training trauma-informed-practice work-conditions-and-benefits workforce-development-planning change-implementation
Safe and Sound: Creating and Nurturing a Culture of SafetyThis flyer provides an overview of the New Jersey Safe and Sound Culture, including definitions of the Five Rs of …, , , , , , , , 2021communication inclusivity-racial-equity leadership mission organizational-culture-and-climate system-reform trauma-informed-practice vision-mission-and-values workforce-development-planning change-implementation
Holding Retention Reviews: NCWWI 1-page SummaryThis product summarizes how leaders can use retention reviews to collect ideas on how to improve employees’ work experiences and …, , , , , , , 2022burnout leadership organizational-culture-and-climate retention supervision turnover
How Hope and Resilience Can Lower Burnout Among Child Welfare Workers: NCWWI 1-page SummaryBurnout is a significant concern among child welfare professionals, leading to high turnover and reducing service quality. This document summarizes …, , , , , , , 2022burnout organizational-culture-and-climate retention trauma-informed-practice turnover vision-mission-and-values
How Peer Support Can Reduce Burnout and Improve Worker Well-beingThis infographic describes how peer support can reduce burnout and improve worker well-being, including how organizations can champion peer support …, , , , , , , , , , , , 2022burnout coaching education-professional-development leadership mentoring organizational-culture-and-climate retention supervision training turnover work-conditions-and-benefits
Learning, Leading, Changing: Advancing Workplace EquityThis learning exchange, held on April 19, 2022, focused on how participants can advance workplace equity in child welfare. Panelists …, , , , , , , , , , 2022advancing-racial-equity change-implementation data-driven-decision-making education-professional-development inclusivity-racial-equity leadership organizational-culture-and-climate retention university-partnerships workforce-development-planning
Healing GuidebookThis guidebook provides practical tips & tools for working with children and youth who have experienced trauma (and for the …, , , , 2018burnout organizational-culture-and-climate practice-supports trauma-informed-practice work-conditions-and-benefits retention
Everyday Workplace Discrimination: NCWWI 1-page SummaryUtilizing the Psychological Stressor-Strain theory, this study assessed the associations between everyday workplace discrimination, racial/ethnic identities, and psychological well-being among …, , , , , 2021advancing-racial-equity disproportionality-disparities inclusivity-racial-equity organizational-culture-and-climate
Child Welfare Systems Change: NCWWI Advisory Board RecommendationsThe NCWWI Advisory Board was charged to “reimagine” the child welfare system by focusing on promoting child and family well-being. …, , , 2022change-implementation system-reform vision-mission-and-values organizational-culture-and-climate
Key Takeaways from Building a Resilient Workforce to Address Trauma and Enhance Well-being: Supporting Self-Care at the System LevelThis document lists the key takeaways identified by participants in the NCWWI Discussion Series event, Building a Resilient Workforce to …, 2021organizational-culture-and-climate
A Holistic Framework for Child Welfare Worker Well Being: NCWWI 1-page SummaryThis document describes a holistic child welfare worker well-being framework, identifies the three key dimensions that make up worker well-being …, 2021organizational-culture-and-climate
Key Takeaways from Building a Resilient Workforce to Address Trauma and Enhance Well-being: Operational workforce supportsThis document lists the key takeaways identified by participants in the NCWWI Discussion Series event, Building a Resilient Workforce to …, 2021organizational-culture-and-climate
What has been New York’s experience with casework teaming?For more than a decade, the New York State Office of Children and Family Services (OFCS) has implemented casework teaming …2021organizational-culture-and-climate
How have counties in New York approached implementation of casework teaming?In this brief, New York State Office of Children and Family Services (OCFS) caseworker staff, as well as supervisors who …2021organizational-culture-and-climate
Key Takeaways from Building a Resilient Workforce to Address Trauma and Enhance Well-being: Understanding Moral DistressThis document lists the key takeaways identified by participants in the NCWWI Discussion Series event, Building a Resilient Workforce to …, 2021organizational-culture-and-climate
Innovations Exchange Participant Summary on Culture Climate, Work Conditions and BenefitsThis document contains the feedback and recommendations from participants of the October 20, 2020, NCWWI Innovations Exchange on Culture, Climate, …, 2020organizational-culture-and-climate
Child Welfare CAN Address BurnoutThis infographic presents data on who experiences burnout, what predicts it, and how child welfare organizations can address it., 2020organizational-culture-and-climate
Moral Distress: NCWWI 1-page SummaryThis summary describes the findings of a study that examined moral distress experiences among 1,879 public child welfare caseworkers and …, 2021organizational-culture-and-climate
Direct Practice Contact: Predicting frontline workers’ time with clients: NCWWI 1-page SummaryThis document summarizes a study that examined worker, client, agency, and societal factors that predict the time frontline child welfare …, 2020organizational-culture-and-climate
Umbrella Summary: Employee EngagementA summary of workforce research evidence on employee engagement relevant to the child welfare field.2020organizational-culture-and-climate
What Employees Want Most from Their Workspaces2019organizational-culture-and-climate
Supporting Child Welfare Staff: The critical first three monthsThis is a brief summary of a digital dialogue between Cambria Rose Walsh and Alan O’Malley-Laursen, leading experts in the …2018organizational-culture-and-climate
Inventory of Innovations: Workforce Development This document provides an overview of workforce development by addressing recruitment, retention, secondary trauma and burnout, job complexity, worker education, …2018organizational-culture-and-climate
ChildStat: Leading Systems-level Improvements based on Case-level Experiences (1-page Summary)This document summarizes a NCWWI webinar that showcases the development, implementation, and outcomes of ChildStat, a creative, data-driven, systemic leadership …, , , 2011change-implementation data-driven-decision-making organizational-culture-and-climate
Diversity Is Useless Without InclusivityThis article discusses the four dynamics that frequently work against inclusiveness in many organizations: (1) people gravitate toward people like …2014organizational-culture-and-climate
Exploring Diversity – Race and Culture in the Inclusive WorkplaceThis paper focuses on strategies for creating an inclusive work environment for any segment of the population including women, LGBT …2008organizational-culture-and-climate
Fostering Innovation Through a Diverse Workforce2011organizational-culture-and-climate
Leadership, Diversity & Inclusion – insights from scholarshipThis review of literature about leadership diversity in the United States, with a focus on public service, highlights the main …2011organizational-culture-and-climate
Casework Teaming to Manage Workload, Enhance Effectiveness and Boost Morale (1-page Summary)This document summarizes a NCWWI webinar on casework teaming designed reduce caseworker isolation and workload; improve workforce retention; and strengthen …, , , 2013organizational-culture-and-climate work-conditions-and-benefits workload
ChildStat: Leading Systems-level Improvements based on Case-level ExperiencesChildStat: Leading Systems-level Improvements based on Case-level Experiences, , , 2011change-implementation data-driven-decision-making organizational-culture-and-climate
Change & the Roles People Play (2 minute microlearning)At just over two minutes, this microlearning course provides an overview of the roles people play during different stages of …, , , 2017change-implementation community-engagement organizational-culture-and-climate
Teaming in Child Welfare: A GuidebookThis guide outlines the processes and steps involved implementing teaming, explains why they matter, makes recommendations regarding the dos and …2015organizational-culture-and-climate
Learning Organizations: NCWWI 1-page SummaryThis paper summarizes the article “Strategies for Transforming Human Service Organizations into Learning Organizations: Knowledge Management and the Transfer of …, 2012organizational-culture-and-climate
Organizational Culture And Retention In Public Child Welfare Services OrganizationsThis paper presents a cross-sectional survey research design study focused on the organizational dynamics that affect retention in PCWS organizations …2007organizational-culture-and-climate
Child Welfare Information Gateway: Supervising for Organizational ChangeThis webpage includes resources that provide strategies and tools for supervisors involved in planning, initiating, or implementing systems change, including …, 2019organizational-culture-and-climate
Child Welfare Information Gateway: Organizational ChangeThis webpage includes resources that provide strategies and tools for supervisors involved in planning, initiating, or implementing systems change, including …, 2019organizational-culture-and-climate
Leading in Permanent Whitewater (7 minute microlearning)Change is constant in our environment and in child welfare, in particular. Just under 8 minutes, this Quickbit describes the …, , , , , 2015adaptive-leadership change-implementation leadership mission vision-mission-and-values organizational-culture-and-climate
Leadership in Systems of Care: Creating and Communicating a Shared VisionThis brief describes the importance of a shared vision, the critical role of leadership, essential characteristics of successful leaders, and …, 2010mission vision-mission-and-values organizational-culture-and-climate
Taking Responsibility for Solutions: Using Values to Reframe Child Maltreatment in the UKThis report details the results of an experimental survey that explores the extent to which values-based messages and narratives affect …, 2014mission vision-mission-and-values organizational-culture-and-climate
Child Welfare Information Gateway: Developing & Implementing Agency Mission & Policymoving toward strengths-based, family-centered practice, and how to create effective mission and vision statements., 2019mission vision-mission-and-values organizational-culture-and-climate
Balancing Head & Heart California’s Child Welfare WorkforceThis newsletter from the California Child Welfare Co-Investment Partnership examines the valuable and complex work performed by California’s child welfare …2017organizational-culture-and-climate
Coaching to Support Solution-based Casework in Child Welfare (1-page Summary)This document summarizes a NCWWI webinar that highlights the core elements of a solution-based casework coaching model necessary to support …, 2014organizational-culture-and-climate
Casework Teaming to Manage Workload, Enhance Effectiveness and Boost MoraleThis session provides an in-depth overview of all aspects of casework teaming, and highlights the development, implementation, and outcomes of …, 2013organizational-culture-and-climate
Minnesota Child Welfare Workforce Stabilization Study: Child Protection Summary ReportThis summary specifically focuses on the child protection workforce to better understand the state of Minnesota in order to develop …2016organizational-culture-and-climate
A Better Way to Do Business: Changing Organizational Culture to Promote Integrated Service Delivery in Child Protection and Juvenile Justice SystemsThe brief describes how a human service agency can move from early conversations about working together to developing protocols for …2014organizational-culture-and-climate
Inclusive Organizations: NCWWI 1-page SummaryThis document summarizes contemporary research across the social sciences to provide evidence-based recommendations for leveraging diversity and the individual-level (employees …, 2016organizational-culture-and-climate
Multi-Generational Differences in the WorkplaceThis training course explores the challenges of building and leading an agency team through the collision of Traditionalists, Baby Boomers, …2017organizational-culture-and-climate
Agency Culture: Promoting and Supporting Critical Thinking through Psychological Safety and AccountabilityThis training course identifies the characteristics of a learning environment and provides strategies for creating and supporting a learning environment. , 2017organizational-culture-and-climate
Organizational Environment: NCWWI 1-page SummaryThis document summarizes a journal article that examines the direct and indirect effects of climate and culture on outcomes for …, 2015organizational-culture-and-climate
Comprehensive Organizational Health Assessment (COHA): OverviewThis tool helps agencies identify workforce strengths and gaps impacting overall functioning of the organization and can be used as …2014organizational-culture-and-climate
Comprehensive Organizational Health Assessment (COHA): Summary of MeasuresThis document list the measures used Comprehensive Organizational Health Assessment2014organizational-culture-and-climate
Workplace Management and Child Welfare Policy, Planning, and AdministrationThis curriculum provides entry-level social workers in child welfare agencies in California with standardized workplace management training. The curriculum is …2009organizational-culture-and-climate
Creating Physically Safe and Psychologically Secure Child Welfare Organizations: A Roundtable DiscussionThis webinar raises the issues of physical and psychological safety in child welfare organizations and includes a facilitated discussion with …, 2012organizational-culture-and-climate
What is an Inclusive Culture?This brief reviews three elements of an inclusive culture – universal design, or the creation of work spaces and structures …2011organizational-culture-and-climate
Achieving Diversity in the Nonprofit Workplace: A Step-by Step GuideThis guide provides non-profit organizations with a step-by-step approach – in seven phases – to achieving diversity and inclusiveness in …, 2010organizational-culture-and-climate
Leadership, Diversity & Inclusion – insights from scholarshipThis review of literature about leadership diversity in the United States, with a focus on public service, highlights the main …2011organizational-culture-and-climate
Fostering Innovation Through a Diverse WorkforceThis report, based on an exclusive survey of 321 executives at large global enterprises, show that organizations increasingly see having …2011organizational-culture-and-climate
Diversity Is Useless Without InclusivityThis article discusses the four dynamics that frequently work against inclusiveness in many organizations: (1) people gravitate toward people like …2014organizational-culture-and-climate
Diversity and Inclusion Framework – NASAThis framework from the National Aeronautics and Space Administration (NASA) is designed to provide the Agency with a solid foundation …2010organizational-culture-and-climate
Exploring Diversity – Race and Culture in the Inclusive WorkplaceThis paper focuses on strategies for creating an inclusive work environment for any segment of the population including women, LGBT …2019organizational-culture-and-climate
Child Welfare Workforce Turnover: Frontline workers‘ experiences with organizational culture & climate, and implications for organizational practiceThis workforce study explores links between organizational factors and turnover in a sample of Oregon public child welfare workers and …2010organizational-culture-and-climate
Child Welfare Practice: Creating a Successful Climate for Change (California)This report presents the findings of an institutional analysis in Los Angeles, CA regarding the policies and practices that may …2012organizational-culture-and-climate
Design Teams & Learning Circles: Agency- & Unit-level Interventions for Improving Organizational Climate & CultureThis webinar shares two innovative methods, Design Teams and Learning Circles, to tackle change while improving organizational culture and climate; …, 2012organizational-culture-and-climate
Assessing and Improving Organizational Culture and ClimateThis presentation discusses why it is important to assess and improve organizational culture and climate and two different tools that …2012organizational-culture-and-climate
Preparing Facilitators for Retention-focused Design Teams: Participant ToolkitThis curriculum offers a 2-day workshop for trainers preparing individuals to become Design Team facilitators, and includes a trainer’s guide, …2008organizational-culture-and-climate
The Sanctuary Model of Trauma Informed Organizational ChangeThis model guides an organization in the development of a culture with seven dominant characteristics (Nonviolence, Emotional Intelligence, Social Learning, …2008organizational-culture-and-climate
Organizational Effectiveness HandbookThis handbook is a compilation of models, tools, and methods that make up the American Public Human Services Association OE …2011organizational-culture-and-climate
Learning Circles: An Introductory ManualThis manual provides detailed information on the learning circle approach, competencies and principles.2013organizational-culture-and-climate
Design Team ManualThis manual provides information about how to implement Design Teams, the rationale and research on Design Teams, example documents related …2014organizational-culture-and-climate
Organizational Social Context: NCWWI 1-page SummaryThis paper summarizes the article “Assessing the Organizational Social Context (OSC) of Child Welfare Systems: Implications for Research and Practice,” …, 2012organizational-culture-and-climate
Organizational Culture: NCWWI 1-page SummaryThis paper summarizes two research studies that address the impact of individual, supervisory, and organizational factors on organizational culture and …, 2013organizational-culture-and-climate
Organizational Climate Interventions: NCWWI 1-page SummaryThis paper summarizes two research studies provide information regarding the impact of two targeted organizational interventions on caseworker turnover and …, 2013organizational-culture-and-climate
Creating an Inclusive Team Culture (6.5 minute microlearning)People need to work in a culture and climate where they feel valued and part of a team committed to a common …, , 2015mission vision-mission-and-values organizational-culture-and-climate
Leading Change with Vision (2 minute microlearning)At just over two minutes, this microlearning course explains how to develop effective vision statements for change initiatives., , 2019mission vision-mission-and-values organizational-culture-and-climate
A Foster Care Practice Model: Lifelong Families Training CurriculumThis curriculum is designed to train social workers in the implementation of the Lifelong Families permanency approach so kids in …, 2012mission vision-mission-and-values organizational-culture-and-climate
Championing the Role of Child Welfare ProfessionalsThis document provides strategies for improving workforce satisfaction and retention by proactively championing the difference that child welfare professionals make …2015organizational-culture-and-climate
Design Teams & Learning Circles: Agency- & Unit-level Interventions for Improving Organizational Climate & Culture (1-page Summary)This document summarizes a NCWWI webinar that shares two innovative methods supported by the Western Workforce Project sites in Denver, …, 2014organizational-culture-and-climate
Understanding the Impact of Implicit BiasThis presentation explores the impact of implicit bias on organizational functioning, training design and delivery, and the broader organizational culture …2016organizational-culture-and-climate
Resilience After Violence: NCWWI 1-page SummaryThis document summarizes an article that reviews the prevalence of workplace violence in child welfare, describes prevention strategies, suggests a …, , 2018organizational-culture-and-climate worker-safety work-conditions-and-benefits
Organizational Support and Turnover Intention: NCWWI 1-page SummaryThis paper summarizes an article exploring the roles of leader–member exchange (LMX, or the relationship between supervisor and caseworker) and …, 2017organizational-culture-and-climate
Status Symbols and Employee Attitudes: NCWWI 1-page SummaryThis paper summarizes a study hypothesizing that the physical setting of a workplace is a motivating force because it reflects …, 2017organizational-culture-and-climate
Think Politically (2.5 minute microlearning)This presentation explores the impact of implicit bias on organizational functioning, training design and delivery, and the broader organizational culture …, , , 2016adaptive-leadership community-engagement organizational-culture-and-climate leadership
Giving Work Back (3.5 minute microlearning)Heifetz and his co-authors identified seven major behaviors that can help you address challenges successfully and manage change. This microlearning …, , 2016adaptive-leadership organizational-culture-and-climate leadership
7 Behaviors of Adaptive Leadership (5 minute microlearning)This microlearning (5 minutes) explains the difference between technical and adaptive challenges, and describes the seven major behaviors identified by …, , 2016adaptive-leadership organizational-culture-and-climate leadership
Adaptive LeadershipThis course explains the difference between adaptive challenges and technical work and provides opportunities to practice applying these concepts. It …, , , 2016adaptive-leadership leadership organizational-culture-and-climate
Regulating Distress (3 minute microlearning)his microlearning focuses on one of the seven behaviors of adaptive leadership – regulating distress. Completing this course will develop …, , , , 2016adaptive-leadership community-engagement organizational-culture-and-climate work-conditions-and-benefits leadership
Orchestrating Conflict (2 minute microlearning)Heifetz and his co-authors identified seven major behaviors that can help you address challenges successfully and manage change. This microlearning …, , , 2016adaptive-leadership community-engagement organizational-culture-and-climate leadership
Get on the Balcony (3 minute microlearning)This three minute microlearning course provides strategies for “getting on the balcony” which is one of the seven behaviors of …, , , 2016adaptive-leadership community-engagement organizational-culture-and-climate leadership
Your Guide to Holding Steady (3.5 minute microlearning)This microlearning (3 1/2 minutes) explains ways to hold steady, one of the seven behaviors of adaptive leadership, during times …, , , , 2016adaptive-leadership community-engagement leadership organizational-culture-and-climate
Creating a Learning Culture (5.5 minute microlearning)Helping staff grow professionally is a key workforce development strategy. This includes both a comprehensive training infrastructure and promoting a …, 2016organizational-culture-and-climate
Creating a Supportive Culture (4 minute microlearning)People are motivated to stay on the job when their basic safety and security needs are met, and when they …, 2016organizational-culture-and-climate