| Mental Health and the Child Welfare Workforce | This infographic describes the workforce mental health crisis, the impacts of not supporting employees’ well-being, and how child welfare organizations … | Burnout, Inclusivity/Racial Equity, Leadership, Organizational Culture and Climate, Retention, Trauma-informed Practice, Work Conditions and Benefits | Infographic, NCWWI-Product, Overview/Summary | 2023 |
| How does turnover in the child welfare workforce impact children and families? | Learn about child welfare workforce turnover, its challenges to child protection agencies, and the impact it has on children and … | Advancing Racial Equity, Disproportionality & Disparities, Retention, Turnover, Work Conditions and Benefits, Workload | Report/Paper | 2023 |
| How are child protection agencies navigating and addressing workforce challenges? | Learn how several jurisdictions are implementing strategies to recruit and retain a strong child welfare workforce. | Advancing Racial Equity, Burnout, Disproportionality & Disparities, Education/Professional Development, Practice Supports, Recruitment, Recruitment and Selection, Retention, Supervision, Training, Turnover, University Partnerships, Work Conditions and Benefits, Workload | Report/Paper | 2023 |
| State Roundtable Reports on Caseworker Retention | The State Roundtable establishes workgroups to research and address statewide areas of concern for the PA Dependency System. Workgroup membership … | Burnout, Retention, Supervision, Turnover, Work Conditions and Benefits, Workforce Development Planning, Workload | Report/Paper | 2019 |
| Unacknowledged Protectors: Consequences and Costs of Turnover in the Child Welfare Workforce | This article discusses some of the reasons for turnover in the child welfare workforce. It also discusses the costs to … | Retention, Turnover, Work Conditions and Benefits, Workload | Report/Paper | 2021 |
| FOCUS on Workforce Wellness | A newsletter with multiple articles focused on worker wellness. One article provides practical actions coworkers can engage in with one … | Retention, Trauma-informed Practice, Work Conditions and Benefits | Report | 2022 |
| HHS Could Play a Greater Role in Helping Child Welfare Agencies Recruit and Retain Staff | This report identifies (1) the challenges child welfare agencies face in recruiting and retaining child welfare workers and supervisors, (2) … | Education/Professional Development, Job Analysis and Position Requirements, Leadership, Performance Management, Recruitment, Recruitment and Selection, Retention, Screening and Selection, Supervision, Training, Turnover, University Partnerships, Work Conditions and Benefits | Report/Paper | 2003 |
| Supporting a Culture of Wellness for Emerging Leaders | NCWWI, the Child Welfare League of America, and CWLA’s Emerging Leaders Committee partnered to provide this webinar focused on wellness … | Adaptive Leadership, Leadership, Retention, Work Conditions and Benefits | Video | 2022 |
| Building Resilience for Child Welfare Professionals | Review this webinar to hear about ways to build resilience for child welfare professionals. Learn more about tools and resources … | Burnout, Retention, Turnover, Work Conditions and Benefits | 2022 | |
| Workforce Well-being—Centering Yourself to Better Support Others | Dr. Amelia Franck Meyer presents practical tips and tools for us to integrate well-being into our lives, our work, and … | Burnout, Retention, Turnover, Work Conditions and Benefits | Video | 2023 |
| Why Addressing STS in the Workforce is Important | Discusses the importance of organizations making space for staff discussion, well-being, and working at the organizational level to address Secondary … | Burnout, Retention, Turnover, Work Conditions and Benefits | Video | 2023 |
| Measuring Child Welfare Workers Physiological Stress: NCWWI 1-page Summary | This study explores physiological stress among child welfare professionals before and after the removal of COVID-19 pandemic restrictions in June … | Burnout, Data-Driven Decision Making, Education/Professional Development, Organizational Culture and Climate, Policy Impact, Retention, Trauma-informed Practice, Work Conditions and Benefits | 1-Page-Summary, NCWWI-Product, Overview/Summary | 2023 |
| COVID-19 Lessons Learned for Child Welfare: NCWWI 1-page Summary | This resource explores child welfare caseworkers’ perspectives on how organizational changes during the early stages of the COVID-19 pandemic affected … | Change Implementation, Leadership, Organizational Culture and Climate, Retention, Work Conditions and Benefits, Workforce Development Planning | 1-Page-Summary, NCWWI-Product, Overview/Summary | 2023 |
| Championing the Role of Child Welfare Professionals | A brief summary of how some states are working with communities to create an organizational climate that champions social work … | Communication, Community Engagement, Organizational Culture and Climate, Recruitment, Retention | Overview/Summary | 2020 |
| Eastern Band of Cherokee Indians’ journey to become a QIC-WD Site | A summary of the inception of the Eastern Band of Cherokee Indians (EBCI) Family Safety Program and the role of … | Retention, Tribal Child Welfare, Turnover, Work Conditions and Benefits | Video | |
| QIC-WD Workforce Interventions | This video describes common challenges and the important role workers had in selecting a workforce intervention to test as part … | Burnout, Organizational Culture and Climate, Recruitment, Recruitment and Selection, Retention, Supervision, Turnover, Work Conditions and Benefits, Workload | Video | |
| Nebraska Is Building a Resilient Workforce | The Nebraska Department of Health and Human Services’ Children and Family Services (CFS) partnered with the QIC-WD to strengthen its … | Burnout, Retention, Work Conditions and Benefits | Video | |
| Washington State is Using Telework to Strengthen the Child Welfare Workforce | The Washington Department of Children, Youth and Families is implementing telework to strengthen their child welfare workforce. This video highlights … | Burnout, Performance Improvement, Retention, Supervision, Turnover, Work Conditions and Benefits, Workload | Video | |
| Building Resilience and Optimism – The Experience of a Nebraska Child and Family Services Specialist | In this video, Gage Latscha, a Child and Family Services Specialist (CFSS) within the state of Nebraska, shares his personal … | Retention, Work Conditions and Benefits | Video | |
| Louisiana: Redesigning the Child Welfare Worker Job | The Louisiana Department of Children and Family Services redesigned the child welfare worker job to strengthen their workforce and reduce … | Burnout, Job Analysis and Position Requirements, Recruitment and Selection, Retention, Turnover, Work Conditions and Benefits | Video | |
| An Overview of the QIC-WD | The Quality Improvement Center for Workforce Development (QIC-WD) is dedicated to understanding how to improve child welfare workforce outcomes. | Recruitment, Recruitment and Selection, Retention, Work Conditions and Benefits, Workforce Development Planning, Workload | Video | |
| Connecting HR and Child Welfare Data | Child welfare and human resources (HR) data need to be connected to answer important workforce questions. This video highlights some … | Change Implementation, Continuous Quality Improvement, Data-Driven Decision Making, Retention, Turnover, Work Conditions and Benefits | Video | |
| Virginia Case-Supportive Technology | The Virginia Department of Social Services and select local child welfare agencies implemented a case-supportive technology intervention to strengthen their … | Performance Improvement, Recruitment, Recruitment and Selection, Retention, Supervision, Work Conditions and Benefits, Workload | Video | |
| Impact of Secondary Traumatic Stress on the Child Welfare Workforce | This video features child welfare workers and supervisors discussing how work-related secondary traumatic stress (STS) impacts them personally and professionally. | Burnout, Retention, Supervision, Turnover, Work Conditions and Benefits | Video | |
| Coping with Secondary Traumatic Stress | This video features child welfare workers and supervisors discussing the coping skills they use to address secondary traumatic stress (STS). | Burnout, Retention, Work Conditions and Benefits | Video | |
| Coach Ohio: A Supportive Supervision and Resiliency Intervention | The Ohio Department of Job and Family Services partnered with select counties to implement a supportive supervision and resiliency intervention. … | Burnout, Organizational Culture and Climate, Performance Improvement, Retention, Supervision, Turnover, Vision, Mission, and Values, Work Conditions and Benefits | Video | |
| The Importance of Supporting Supervisors | Supervision is an important element of the child welfare workforce. Supervisors from across the QIC-WD sites discuss what they need … | Performance Improvement, Retention, Supervision, Work Conditions and Benefits, Workload | Video | |
| Standardized Competency-based Hiring Process | The Oklahoma Department of Human Services, worked with the QIC-WD to standardize their child welfare hiring practices. This video highlights … | Recruitment and Selection, Retention, Turnover, Work Conditions and Benefits | Competencies, Video | |
| Onboarding | The Eastern Band of Cherokee Indians worked with the QIC-WD to develop an onboarding program. This video highlights the experience … | Advancing Racial Equity, Cultural Responsiveness, Disproportionality & Disparities, Inclusivity/Racial Equity, Organizational Culture and Climate, Retention, Tribal Child Welfare, Tribal Sovereignty, Vision, Mission, and Values, Work Conditions and Benefits | Video | |
| Realistic Job Previews | An overview of realistic job previews, their value, and how they work. | Job Analysis and Position Requirements, Recruitment, Recruitment and Selection, Retention, Screening and Selection, Work Conditions and Benefits | Overview/Summary | 2020 |
| Job Embeddedness | An overview of job embeddedness, or the extent to which employees are connected to their jobs through a social web, … | Retention, Turnover, Work Conditions and Benefits | Overview/Summary | 2020 |
| Humor | An overview of humor in the workplace. | Burnout, Leadership, Mentoring, Performance Improvement, Retention, Supervision, Work Conditions and Benefits | Overview/Summary | 2020 |
| Perceptions of Organizational Politics | An overview of perceptions of organizational politics, their value, and what contributes to them. | Burnout, Leadership, Organizational Culture and Climate, Retention, Turnover, Work Conditions and Benefits | Overview/Summary | 2020 |
| Perceived Organizational Support | An overview of perceived organizational support, or employee perceptions regarding the extent to which their employer values their contributions and … | Burnout, Organizational Culture and Climate, Retention, Turnover, Vision, Mission, and Values, Work Conditions and Benefits | Overview/Summary | 2020 |
| Psychological Safety | An overview of psychological safety in the workplace, its value, what contributes to it and how it can be increased. | Leadership, Mentoring, Organizational Culture and Climate, Retention, Supervision, Work Conditions and Benefits, Worker Safety | Overview/Summary | 2020 |
| Psychological Capital | An overview of psychological capital including its’ four positive psychological resources—efficacy, optimism, hope, and resilience, the value of it and … | Retention, Work Conditions and Benefits | Overview/Summary | 2020 |
| Job Involvement | An overview of job involvement, or individual’s psychological identification with their job, its value, and what contributes to it. | Retention, Turnover, Work Conditions and Benefits | Overview/Summary | 2020 |
| Mindfulness | An overview of mindfulness, how it can be increased, and its impact on workplace outcomes. | Leadership, Retention, Work Conditions and Benefits | Overview/Summary | 2020 |
| Workforce Supports for LGBT Employees | An overview of organizational policies and practices that are thought to improve the work experiences of LGBT employees and foster … | Cultural Responsiveness, Inclusivity/Racial Equity, Organizational Culture and Climate, Retention, Vision, Mission, and Values, Work Conditions and Benefits | Overview/Summary | 2020 |
| Psychological Contract Breach | An overview of a psychological contract breach, its importance, and how it can be reduced. | Leadership, Organizational Culture and Climate, Performance Improvement, Recruitment, Recruitment and Selection, Retention, Supervision, Vision, Mission, and Values, Work Conditions and Benefits | Overview/Summary | 2020 |
| Coworker Influence | An overview of how a coworker’s influence impacts a given employees’ workplace experience. | Burnout, Retention, Turnover, Work Conditions and Benefits | Overview/Summary | 2020 |
| Thriving | An overview of thriving in the workplace and what contributes to it. | Retention, Supervision, Work Conditions and Benefits | Overview/Summary | 2020 |
| Organizational Justice | An overview of organizational justice, otherwise known as the extent to which an organization treats people fairly. | Burnout, Inclusivity/Racial Equity, Organizational Culture and Climate, Performance Improvement, Retention, Supervision, Vision, Mission, and Values, Work Conditions and Benefits | Overview/Summary | 2020 |
| Occupational Commitment | An overview of occupational commitment and what contributes to it. | Burnout, Organizational Culture and Climate, Performance Improvement, Retention, Supervision, Vision, Mission, and Values, Work Conditions and Benefits | Overview/Summary | 2020 |
| Emotional Labor | An overview of emotional labor, the management of feelings to create a publicly observable facial and bodily display, and what … | Burnout, Retention, Supervision, Turnover, Work Conditions and Benefits | Overview/Summary | 2021 |
| Union Commitment and Participation | An overview of union commitment and participation as well as what contributes to it and its impact on job satisfaction … | Retention, Work Conditions and Benefits | Overview/Summary | 2021 |
| Public Service Motivation | An overview of public service motivation and what contributes to it. | Recruitment and Selection, Retention, Vision, Mission, and Values, Work Conditions and Benefits | Overview/Summary | 2021 |
| Sleep | An overview of sleep and its impact on workplace outcomes. | Burnout, Retention, Work Conditions and Benefits, Workload | Overview/Summary | 2021 |
| Gratitude | An overview of gratitude, how it can be increased, and gratitude interventions. | Burnout, Retention, Work Conditions and Benefits | Overview/Summary | 2021 |
| Organizational Cynicism | An overview of organizational cynicism and what contributes to it. | Organizational Culture and Climate, Retention, Vision, Mission, and Values, Work Conditions and Benefits | Overview/Summary | 2021 |
| Abusive Supervision | An overview of abusive supervision, what contributes to it, and ways to address it. | Retention, Supervision, Work Conditions and Benefits | Overview/Summary | 2021 |
| Cultural Intelligence | An overview of cultural intelligence, the importance of it, and what contributes to it. | Cultural Responsiveness, Inclusivity/Racial Equity, Retention, Supervision, Work Conditions and Benefits | Overview/Summary | 2021 |
| Organizational Constraints | An overview of work conditions that interfere with an employee’s motivation or ability to perform, otherwise known as work constraints, … | Organizational Culture and Climate, Retention, Work Conditions and Benefits, Workload | Overview/Summary | 2021 |
| Workload | An overview of workload and how to improve it. | Burnout, Retention, Work Conditions and Benefits, Workload | Overview/Summary | 2021 |
| Workplace Ostracism | An overview of workplace ostracism and what contributes to it. | Burnout, Organizational Culture and Climate, Retention, Supervision, Work Conditions and Benefits | Overview/Summary | 2021 |
| Workplace Incivility | An overview of workplace incivility and ways to improve it. | Organizational Culture and Climate, Retention, Turnover, Work Conditions and Benefits | Overview/Summary | 2022 |
| Diversity and Inclusion Climates | An overview of diversity and inclusion climates and how they can be improved. | Advancing Racial Equity, Inclusivity/Racial Equity, Organizational Culture and Climate, Retention, Work Conditions and Benefits | Overview/Summary | 2022 |
| Compensation | An overview of pay and pay satisfaction and its value as well as compensation-related intervention strategies. | Retention, Work Conditions and Benefits | Overview/Summary | 2022 |
| Political Skill | An overview of the ability to effectively understand others at work, and to use such knowledge to influence others to … | Burnout, Leadership, Mentoring, Retention, Supervision, Work Conditions and Benefits | Overview/Summary | 2022 |
| Leader Member Exchange | An overview of the quality of the dyadic relationship formed between a leader and follower, otherwise known as leader member … | Leadership, Performance Improvement, Retention, Supervision, Work Conditions and Benefits | Overview/Summary | 2022 |
| Role Stress | An overview of three types of role stress: role ambiguity, role conflict, and role overload. | Job Analysis and Position Requirements, Recruitment and Selection, Retention, Supervision, Work Conditions and Benefits, Workload | Overview/Summary | 2022 |
| Work Family Enrichment | An overview of work-family enrichment, work to family enrichment and family to work enrichment. | Burnout, Retention, Work Conditions and Benefits | Overview/Summary | 2022 |
| Work Family Conflict | An overview of work-family conflict, work interference with family, and family interference with work. | Burnout, Retention, Turnover, Work Conditions and Benefits | Overview/Summary | 2022 |
| Resiliency Resource Guide | This guide is intended for child welfare professionals implementing a workforce effort to address secondary traumatic stress (STS). This guide … | Burnout, Organizational Culture and Climate, Retention, Supervision, Work Conditions and Benefits | Tool/Guide/Manual | 2021 |
| Rethinking Child Welfare Recruitment | This brief discusses the current workforce crisis and provides recommendations on ways child welfare programs can enhance their recruitment efforts. | Communication, Education/Professional Development, Inclusivity/Racial Equity, Job Analysis and Position Requirements, Organizational Culture and Climate, Recruitment, Recruitment and Selection, Retention, Screening and Selection, University Partnerships, Work Conditions and Benefits, Workforce Development Planning, Workload | NCWWI-Product, Overview/Summary, Tool/Guide/Manual | 2022 |
| Centering Child Welfare Worker Well-being | This infographic describes how child welfare organizations can center child welfare worker well-being to better support children and families. | Advancing Racial Equity, Burnout, Education/Professional Development, Inclusivity/Racial Equity, Leadership, Organizational Culture and Climate, Retention, Supervision, Training, Trauma-informed Practice, Work Conditions and Benefits, Workforce Development Planning | Infographic, NCWWI-Product, Overview/Summary | 2022 |
| Holding Retention Reviews: NCWWI 1-page Summary | This product summarizes how leaders can use retention reviews to collect ideas on how to improve employees’ work experiences and … | Burnout, Leadership, Organizational Culture and Climate, Retention, Supervision, Turnover | 1-Page-Summary, NCWWI-Product, Overview/Summary | 2022 |
| How Hope and Resilience Can Lower Burnout Among Child Welfare Workers: NCWWI 1-page Summary | Burnout is a significant concern among child welfare professionals, leading to high turnover and reducing service quality. This document summarizes … | Burnout, Organizational Culture and Climate, Retention, Trauma-informed Practice, Turnover, Vision, Mission, and Values | 1-Page-Summary, NCWWI-Product, Overview/Summary | 2022 |
| How Peer Support Can Reduce Burnout and Improve Worker Well-being | This infographic describes how peer support can reduce burnout and improve worker well-being, including how organizations can champion peer support … | Burnout, Coaching, Education/Professional Development, Leadership, Mentoring, Organizational Culture and Climate, Retention, Supervision, Training, Turnover, Work Conditions and Benefits | Infographic, NCWWI-Product, Overview/Summary | 2022 |
| Learning, Leading, Changing: Engaging Emerging Leaders as a Retention Strategy | Held on May 26, 2022, this learning exchange focused on how universities and agencies engage social work students and graduates … | Cultural Responsiveness, Education/Professional Development, Leadership, Mentoring, Retention, University Partnerships, Workforce Development Planning | NCWWI-Product, Webinar/Presentation | 2022 |
| Learning, Leading, Changing: Advancing Workplace Equity | This learning exchange, held on April 19, 2022, focused on how participants can advance workplace equity in child welfare. Panelists … | Advancing Racial Equity, Change Implementation, Communication, Data-Driven Decision Making, Education/Professional Development, Inclusivity/Racial Equity, Leadership, Organizational Culture and Climate, Retention, University Partnerships, Workforce Development Planning | NCWWI-Product, Webinar/Presentation | 2022 |
| Calculating Turnover | In this video, Megan Paul, QIC-WD Workforce Team Lead, discusses how to calculate turnover in a child welfare agency. | Change Implementation, Data-Driven Decision Making, Retention, Workforce Development Planning | Video | 2017 |
| How Case Severity and Workplace Resources Impact Worker Retention: NCWWI 1-page Summary | This document summarizes a study that used survey and administrative data from 485 Oregon Department of Human Services caseworkers to … | Retention, Workforce Development Planning | 1-Page-Summary, NCWWI-Product, Overview/Summary | 2021 |
| Preventing Early Departures Among the Child Welfare Workforce: NCWWI 1-page Summary | Early caseworker departures can have far-reaching consequences for agencies, leaving families feeling uncertain and wasting hiring and training resources. This … | Retention | 1-Page-Summary, NCWWI-Product | 2020 |
| Recruitment and Retention of Child Welfare Workers in Longitudinal Research | A longitudinal panel study that recruits workers at hire and follows them over time provides an opportunity to empirically examine … | Retention | Overview/Summary | 2017 |
| Satisfactions and Stressors Experienced by Recently-hired Frontline Child Welfare Workers | Many child welfare workers choose their positions due to their interest and commitment in protecting children and derive a sense … | Retention | Overview/Summary | 2017 |
| Staff Retention in Child and Family Services Workbook 6: Recruiting and Selecting the Right Staff in Child and Family Services | This workbook in the series provides information on promising practices and tools for recruiting and selecting front line staff; includes … | Retention | Tool/Guide/Manual | 2007 |
| Minnesota Child Welfare Workforce Stabilization Study: Child Protection Summary Report | This summary specifically focuses on the child protection workforce to better understand the state of Minnesota in order to develop … | Retention | Tool/Guide/Manual | 2016 |
| Staff Retention in Child and Family Services Workbook 1: The Role of Leaders in Staff Retention | The manual is a tool to enhance capacity for more effective child welfare recruitment, selection, training, and retention practice. The … | Retention | Tool/Guide/Manual | 2007 |
| SMARRT Manual: Strategies Matrix Approach to Recruitment & Retention Techniques | This manual is designed to enhance capacity for more effective child welfare recruitment, selection, training, and retention practice, by providing … | Retention | Tool/Guide/Manual | 2006 |
