Resource Library - Turnover

Retention — Turnover

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TitleContentCategoriesTypeYear
Eastern Band of Cherokee Indians’ journey to become a QIC-WD SiteA summary of the inception of the Eastern Band of Cherokee Indians (EBCI) Family Safety Program and the role of …, , ,
QIC-WD Workforce InterventionsThis video describes common challenges and the important role workers had in selecting a workforce intervention to test as part …, , , , , , , ,
Washington State is Using Telework to Strengthen the Child Welfare WorkforceThe Washington Department of Children, Youth and Families is implementing telework to strengthen their child welfare workforce. This video highlights …, , , , , ,
Louisiana: Redesigning the Child Welfare Worker JobThe Louisiana Department of Children and Family Services redesigned the child welfare worker job to strengthen their workforce and reduce …, , , , ,
The Critical Role of Child Welfare Workers“Social workers are the unsung heroes…” This video highlights the critical role that child welfare workers play on the frontlines …, , ,
Connecting HR and Child Welfare DataChild welfare and human resources (HR) data need to be connected to answer important workforce questions. This video highlights some …, , , , ,
Turnover v. Intent to LeaveThis video captures QIC-WD evaluation team members discussing turnover data. They talk candidly about measures of “intent to leave” and …,
Impact of Secondary Traumatic Stress on the Child Welfare WorkforceThis video features child welfare workers and supervisors discussing how work-related secondary traumatic stress (STS) impacts them personally and professionally., , , ,
Coach Ohio: A Supportive Supervision and Resiliency InterventionThe Ohio Department of Job and Family Services partnered with select counties to implement a supportive supervision and resiliency intervention. …, , , , , , ,
Standardized Competency-based Hiring ProcessThe Oklahoma Department of Human Services, worked with the QIC-WD to standardize their child welfare hiring practices. This video highlights …, , , ,
Types of TurnoverMegan Paul, QIC-WD Workforce Lead, describes three different ways of looking at turnover: internal vs. external, voluntary vs. involuntary, and …,
The Challenge of Measuring Turnover in Child WelfareTo address the challenge of turnover in child welfare it is important to understand why people leave, when they leave, …, ,
Untapped Potential for Child Welfare Administrative DataAlthough a lot of data are captured through child welfare management information systems, there is much we still need to …, , 2021
Worker Turnover is a Persistent Child Welfare Challenge – So is Measuring ItThe QIC-WD team has spent five years working with public child welfare agencies to implement and study efforts to address …, , 2022
How Can Public Child Welfare Agencies Get and Keep a Great Workforce?The following tips were compiled based on the experience of QIC-WD sites. They are intended to help child welfare administrators, …, , 2021
How Can Child Welfare Agencies Leverage Data to Address Important Workforce Questions?Child welfare agencies experience workforce turnover (14-20% annually) that can be costly and result in poorer outcomes for children and …, , 2021
Biodata MeasuresAn overview of biodata measures, or hiring tools that assess a variety of biographical or background data about job candidates. …, , , 2020
Emotional Intelligence TestsAn overview of emotional intelligence tests and their value., , , 2020
Job EmbeddednessAn overview of job embeddedness, or the extent to which employees are connected to their jobs through a social web, …, , 2020
Perceptions of Organizational PoliticsAn overview of perceptions of organizational politics, their value, and what contributes to them., , , , , 2020
Perceived Organizational SupportAn overview of perceived organizational support, or employee perceptions regarding the extent to which their employer values their contributions and …, , , , , 2020
Job InvolvementAn overview of job involvement, or individual’s psychological identification with their job, its value, and what contributes to it., , 2020
Coworker InfluenceAn overview of how a coworker’s influence impacts a given employees’ workplace experience., , , 2020
Emotional LaborAn overview of emotional labor, the management of feelings to create a publicly observable facial and bodily display, and what …, , , , 2021
Workplace IncivilityAn overview of workplace incivility and ways to improve it., , , 2022
Work Family ConflictAn overview of work-family conflict, work interference with family, and family interference with work., , , 2022
Holding Retention Reviews: NCWWI 1-page SummaryThis product summarizes how leaders can use retention reviews to collect ideas on how to improve employees’ work experiences and …, , , , , , , 2022
How Hope and Resilience Can Lower Burnout Among Child Welfare Workers: NCWWI 1-page SummaryBurnout is a significant concern among child welfare professionals, leading to high turnover and reducing service quality. This document summarizes …, , , , , , , 2022
How Peer Support Can Reduce Burnout and Improve Worker Well-beingThis infographic describes how peer support can reduce burnout and improve worker well-being, including how organizations can champion peer support …, , , , , , , , , , , , 2022
Peer Support and Workforce Retention: NCWWI 1-page SummaryThis article explores how different types of peer support are associated with staff retention. The study is based on data …, 2020
Healthy Organizations Information Packet: How does turnover affect outcomes and what can be done to address retention?This information packet examines the predictors and costs of turnover and strategies to support effective recruitment and retention. The packet …2017
Five Steps to a Stronger Child Welfare Workforce: Hiring and retaining the right people on the frontlineRecognizing that turnover, retention and hiring the right people during organizational stress is difficult, the Annie E. Casey Foundation put …2018
2016 State Roundtable Report: Caseworker Retention Workgroup (Pennsylvania)This report explores the data and impact of retention and turnover of Pennsylvania’s child welfare caseworkers. Also included in the …2016
Recruitment & Retention: NCWWI 1-page SummaryThis document summarizes the article “In Search Of Innovation: A National Qualitative Analysis of Child Welfare Recruitment and Retention Efforts”, …, , , 2012
Commitment in Public Child Welfare: NCWWI 1-page SummaryThis document summarizes three journal articles that highlight findings of research exploring influences on recruitment and retention of public and …, 2012
Developing Models of Effective Child Welfare Staff Recruitment & Retention Training – SynthesisThis paper summaries project activities, from eight university programs, to develop, field test, revise, implement, evaluate, and disseminate an effective …, 2009
Factors Influencing Retention of Child Welfare Staff: A Systematic Review of ResearchThis paper provides a systematic review of research and outcomes studies to examine “what works” in regard to recruitment and …2005
Child Welfare Information Gateway: RetentionThis section provides resources on the challenge of retaining workers in child welfare, describing the factors that contribute to worker …2019
Balancing Head & Heart California’s Child Welfare WorkforceThis newsletter from the California Child Welfare Co-Investment Partnership examines the valuable and complex work performed by California’s child welfare …, 2017
2017 State Roundtable Report Caseworker Retention Workgroup – PennsylvaniaThis report contains several resources to examine local caseworker retention to include guidance for calculating the cost of turnover within …2017
A State and Local Government Leaders Guide to Building the Public Workforce of the FutureThis guide has examples of effective strategies that can serve as a roadmap to help state and local government agencies …2018
Child Welfare Staff Engagement & Retention in Washington DC: Alternative Work Schedules, Telecommuting & Other Supports (1-page Summary)This document summarizes a NCWWI webinar that shares essential elements for employee engagement and retention strategies. Link to webinar is …, , , 2018
Casework Teaming to Manage Workload, Enhance Effectiveness and Boost Morale (1-page Summary)This document summarizes a NCWWI webinar on casework teaming designed reduce caseworker isolation and workload; improve workforce retention; and strengthen …, , 2014
No Time to Wait: Building a Public Service for the 21st CenturyThis paper proposes that the federal government establish a new human capital system that would strengthen the ability of federal …2017
Child Protective Services Workforce Analysis and RecommendationsThis report identifies challenges faced by Texas’ Child Protective Services’ to attract and retain a quality workforce, including recommendations for …2017
Turnover Intention Predictors: NCWWI 1-page SummaryThis paper summarizes a meta-analysis of the existing literature on the turnover intentions of public child welfare caseworkers in the …, 2017
Retention: NCWWI 1-page SummaryThis document highlights findings of a ten-year study examining the personal and organizational factors that impact length of employment and …, 2016
Why People Stay and Why They Leave (5 minute microlearning)Our workforce is our most important resource and yet recruitment and retention continues to be an issue for many child …, 2016
Staff Transition & Retention ChecklistThis checklist operationalizes the strategies found in the fact sheet, “Achieving Program Stability Through a Focus on Staffing,” to address …2012
Modification to Sunset Issue 2 on the Department of Family and Protective Services (TX)This report highlights the changes and recommendations proposed by the CPS Operational Review and Sunset Commission to address the issues …2015
When Child Welfare Works: A Proposal for Financing Best PracticesThis report highlights strategies for the reinvestment of federal child welfare funding aimed at supporting better outcomes for children and …, 2013
Child Welfare Workforce Turnover: Frontline workers‘ experiences with organizational culture & climate, and implications for organizational practiceThis workforce study explores links between organizational factors and turnover in a sample of Oregon public child welfare workers and …2010
When Child Welfare Works: A Working PaperThis paper outlines a policy framework and recommendations to encourage best practices in four areas: permanence and well-being; quality family …2013
Child Welfare Social Worker Recruitment and Retention: Influential Factors and Promising Practices – Review of the ResearchThis paper summarizes numerous studies and literature from across the nation on the various factors that impact the readiness and …2009
Staying Power! A Supervisor’s Guide to Child Welfare Staff RetentionThis supervisory curriculum is one of three resources and training components of the project, “Child Welfare Staff Recruitment and Retention …2009
Casework Teaming to Reduce Workload, Enhance Effectiveness & Boost MoraleThis webinar provides an in-depth overview of all aspects of casework teaming; highlights the development, implementation, and outcomes of this effective …, 2013
Retention Planning to Reduce Workforce Turnover in New York State’s Public Child Welfare Systems: Developing Knowledge, Lessons Learned, and Emergent PrioritiesThis university-based project in New York State aims to improve recruitment and retention of the child welfare workforce through the …2005
Recruitment & Retention – Making a Difference in the Lives of Children & Families in MaineThis project by the University of Southern Maine’s Child Welfare Training Institute aims to increase and improve the recruitment and …2007
Kansas Child Welfare Comprehensive Workforce PlanThe report presents results of a state-wide assessment and preliminary plan to address agency and systems-level workforce issues. 2010
Child Welfare Staff Engagement & Retention in Washington DC: Alternative Work Schedules, Telecommuting & Other SupportsThis webinar shares how the Office of Youth Empowerment, in strong partnership with the Department of Human Resources, has sustained …, , 2013
The Retention of Public Child Welfare WorkersThis curriculum addresses the issue of worker turnover in public child welfare agencies; presents knowledge from the existing literature on …2006
Training Series: Staff Retention in Child & Family Services (Workbook Curriculum)This training series consist of six workbooks on the following subjects: the role of leaders in staff retention; the practice …2006
Tool-Kit – Competency-Based Retention StrategiesThe tool-kit is designed for public-sector and non-profit child welfare administrators and Human Resources Management professionals who are trying to …2008
SMAART Manual: Strategies Matrix Approach to Recruitment & Retention TechniquesThis manual is designed to enhance capacity for more effective child welfare recruitment, selection, training, and retention practice, by providing …2006
Respect & Worker Retention: NCWWI 1-page SummaryThis document summarizes the article “Respect in the Workplace: A Mixed Methods Study of Retention and Turnover in the Voluntary …, 2013
Championing the Role of Child Welfare ProfessionalsThis document provides strategies for improving workforce satisfaction and retention by proactively championing the difference that child welfare professionals make …2017