Resource Library - Work Conditions and Benefits

Work Conditions and Benefits:
Staff at all levels must receive competitive and equitable salary, compensation, and benefits and have the necessary tools and resources in the office and field to feel safe, supported, and valued as professionals and individuals. The resources in this section support child welfare programs in creating conditions where staff have a physically and emotionally safe and secure work environment and the resources to do their jobs. Supports include a wide range of informal and formal programs to address staff stress, respond to trauma, and encourage staff well-being.

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TitleContentCategoriesTypeYear
Most Popular Self-Care Resources of 2022A list of self-care resources to support individuals in creating a self-care plan., 2022
NCWWI Work Conditions and Benefits Reference ListThis comprehensive reference list includes a compilation of papers, reports, peer-reviewed journal articles and other relevant resources addressing work conditions …, 2022
NCWWI Workload Reference ListThis comprehensive reference list includes a compilation of papers, reports, peer-reviewed journal articles and other relevant resources addressing workload, 2022
Eastern Band of Cherokee Indians’ journey to become a QIC-WD SiteA summary of the inception of the Eastern Band of Cherokee Indians (EBCI) Family Safety Program and the role of …, , ,
QIC-WD Workforce InterventionsThis video describes common challenges and the important role workers had in selecting a workforce intervention to test as part …, , , , , , , ,
Nebraska Is Building a Resilient WorkforceThe Nebraska Department of Health and Human Services’ Children and Family Services (CFS) partnered with the QIC-WD to strengthen its …, ,
Washington State is Using Telework to Strengthen the Child Welfare WorkforceThe Washington Department of Children, Youth and Families is implementing telework to strengthen their child welfare workforce. This video highlights …, , , , , ,
Building Resilience and Optimism – The Experience of a Nebraska Child and Family Services SpecialistIn this video, Gage Latscha, a Child and Family Services Specialist (CFSS) within the state of Nebraska, shares his personal …,
What we know about Pandemics and the Stress they CauseThis blog post explains what a pandemic is and the stress that it causes. To learn more, watch this 25-minute …,
Managing Stress while Working from Home during the Pandemic: Strategies for Self-CareStress is often driven by feeling a lack of control over things you once had control over. This lack of …, ,
Managing Your Personal Life During COVID-19Work and personal relationships are essential to your well-being during this pandemic. During a pandemic your relationships may be challenged. …, ,
Louisiana: Redesigning the Child Welfare Worker JobThe Louisiana Department of Children and Family Services redesigned the child welfare worker job to strengthen their workforce and reduce …, , , , ,
An Overview of the QIC-WDThe Quality Improvement Center for Workforce Development (QIC-WD) is dedicated to understanding how to improve child welfare workforce outcomes., , , , ,
The Critical Role of Child Welfare Workers“Social workers are the unsung heroes…” This video highlights the critical role that child welfare workers play on the frontlines …, , ,
Connecting HR and Child Welfare DataChild welfare and human resources (HR) data need to be connected to answer important workforce questions. This video highlights some …, , , , ,
Turnover v. Intent to LeaveThis video captures QIC-WD evaluation team members discussing turnover data. They talk candidly about measures of “intent to leave” and …,
Virginia Case-Supportive TechnologyThe Virginia Department of Social Services and select local child welfare agencies implemented a case-supportive technology intervention to strengthen their …, , , , , ,
Pivoting During the PandemicThis video features workers, supervisors, and administrators discussing the challenges they faced during the Covid-19 pandemic and some of changes …, , ,
Impact of Secondary Traumatic Stress on the Child Welfare WorkforceThis video features child welfare workers and supervisors discussing how work-related secondary traumatic stress (STS) impacts them personally and professionally., , , ,
Coping with Secondary Traumatic StressThis video features child welfare workers and supervisors discussing the coping skills they use to address secondary traumatic stress (STS)., ,
Coach Ohio: A Supportive Supervision and Resiliency InterventionThe Ohio Department of Job and Family Services partnered with select counties to implement a supportive supervision and resiliency intervention. …, , , , , , ,
Organizational Change in ActionThe Division of Milwaukee Child Protective Services worked with the QIC-WD to address organizational culture and climate. This video highlights …, , ,
The Importance of Supporting SupervisorsSupervision is an important element of the child welfare workforce. Supervisors from across the QIC-WD sites discuss what they need …, , , ,
Standardized Competency-based Hiring ProcessThe Oklahoma Department of Human Services, worked with the QIC-WD to standardize their child welfare hiring practices. This video highlights …, , , ,
Types of TurnoverMegan Paul, QIC-WD Workforce Lead, describes three different ways of looking at turnover: internal vs. external, voluntary vs. involuntary, and …,
The Challenge of Measuring Turnover in Child WelfareTo address the challenge of turnover in child welfare it is important to understand why people leave, when they leave, …, ,
OnboardingThe Eastern Band of Cherokee Indians worked with the QIC-WD to develop an onboarding program. This video highlights the experience …, , , , , , , , ,
Untapped Potential for Child Welfare Administrative DataAlthough a lot of data are captured through child welfare management information systems, there is much we still need to …, , 2021
Worker Turnover is a Persistent Child Welfare Challenge – So is Measuring ItThe QIC-WD team has spent five years working with public child welfare agencies to implement and study efforts to address …, , 2022
Supervision in a Virtual WorkplaceThe QIC-WD sites, like other child welfare agencies around the country, pivoted to virtual supervision quickly due to the pandemic. …, 2022
How Can Public Child Welfare Agencies Get and Keep a Great Workforce?The following tips were compiled based on the experience of QIC-WD sites. They are intended to help child welfare administrators, …, , 2021
How Can Child Welfare Agencies Leverage Data to Address Important Workforce Questions?Child welfare agencies experience workforce turnover (14-20% annually) that can be costly and result in poorer outcomes for children and …, , 2021
Realistic Job PreviewsAn overview of realistic job previews, their value, and how they work., , , , , 2020
Biodata MeasuresAn overview of biodata measures, or hiring tools that assess a variety of biographical or background data about job candidates. …, , , 2020
Emotional Intelligence TestsAn overview of emotional intelligence tests and their value., , , 2020
Job EmbeddednessAn overview of job embeddedness, or the extent to which employees are connected to their jobs through a social web, …, , 2020
HumorAn overview of humor in the workplace., , , , , , 2020
Perceptions of Organizational PoliticsAn overview of perceptions of organizational politics, their value, and what contributes to them., , , , , 2020
Perceived Organizational SupportAn overview of perceived organizational support, or employee perceptions regarding the extent to which their employer values their contributions and …, , , , , 2020
Psychological SafetyAn overview of psychological safety in the workplace, its value, what contributes to it and how it can be increased., , , , , , 2020
Psychological CapitalAn overview of psychological capital including its’ four positive psychological resources—efficacy, optimism, hope, and resilience, the value of it and …, 2020
Job InvolvementAn overview of job involvement, or individual’s psychological identification with their job, its value, and what contributes to it., , 2020
MindfulnessAn overview of mindfulness, how it can be increased, and its impact on workplace outcomes., , 2020
GritAn overview of grit as a personality trait and how it can be improved., 2020
Workforce Supports for LGBT EmployeesAn overview of organizational policies and practices that are thought to improve the work experiences of LGBT employees and foster …, , , , , 2020
Organizational SocializationAn overview of organizational socialization, or onboarding, and what strategies are thought to be most effective., 2020
Psychological Contract BreachAn overview of a psychological contract breach, its importance, and how it can be reduced., , , , , , , , 2020
Employee EngagementAn overview of employee engagement, what contributes to it, and strategies to improve it., 2020
TeleworkAn overview of telework, its value, and the need for additional research., 2020
Coworker InfluenceAn overview of how a coworker’s influence impacts a given employees’ workplace experience., , , 2020
ThrivingAn overview of thriving in the workplace and what contributes to it., , 2020
Organizational JusticeAn overview of organizational justice, otherwise known as the extent to which an organization treats people fairly., , , , , , , 2020
Occupational CommitmentAn overview of occupational commitment and what contributes to it., , , , , , 2020
WorkaholismAn overview of workaholism and what contributes to it., 2021
Emotional LaborAn overview of emotional labor, the management of feelings to create a publicly observable facial and bodily display, and what …, , , , 2021
Union Commitment and ParticipationAn overview of union commitment and participation as well as what contributes to it and its impact on job satisfaction …, 2021
Public Service MotivationAn overview of public service motivation and what contributes to it., , , 2021
SleepAn overview of sleep and its impact on workplace outcomes., , , 2021
GratitudeAn overview of gratitude, how it can be increased, and gratitude interventions., , 2021
Organizational CynicismAn overview of organizational cynicism and what contributes to it., , , 2021
Abusive SupervisionAn overview of abusive supervision, what contributes to it, and ways to address it., , 2021
Cultural IntelligenceAn overview of cultural intelligence, the importance of it, and what contributes to it., , , , 2021
Organizational ConstraintsAn overview of work conditions that interfere with an employee’s motivation or ability to perform, otherwise known as work constraints, …, , , 2021
WorkloadAn overview of workload and how to improve it., , , 2021
Workplace OstracismAn overview of workplace ostracism and what contributes to it., , , , 2021
Workplace IncivilityAn overview of workplace incivility and ways to improve it., , , 2022
Diversity and Inclusion ClimatesAn overview of diversity and inclusion climates and how they can be improved., , , , 2022
CompensationAn overview of pay and pay satisfaction and its value as well as compensation-related intervention strategies., 2022
Political SkillAn overview of the ability to effectively understand others at work, and to use such knowledge to influence others to …, , , , , 2022
Leader Member ExchangeAn overview of the quality of the dyadic relationship formed between a leader and follower, otherwise known as leader member …, , , , 2022
Role StressAn overview of three types of role stress: role ambiguity, role conflict, and role overload., , , , , 2022
Work Family EnrichmentAn overview of work-family enrichment, work to family enrichment and family to work enrichment., , 2022
Work Family ConflictAn overview of work-family conflict, work interference with family, and family interference with work., , , 2022
Resiliency Resource GuideThis guide is intended for child welfare professionals implementing a workforce effort to address secondary traumatic stress (STS). This guide …, , , , 2021
Rethinking Child Welfare RecruitmentThis brief discusses the current workforce crisis and provides recommendations on ways child welfare programs can enhance their recruitment efforts., , , , , , , , , , , , , , 2022
Centering Child Welfare Worker Well-beingThis infographic describes how child welfare organizations can center child welfare worker well-being to better support children and families., , , , , , , , , , , , , 2022
Holding Retention Reviews: NCWWI 1-page SummaryThis product summarizes how leaders can use retention reviews to collect ideas on how to improve employees’ work experiences and …, , , , , , , 2022
How Hope and Resilience Can Lower Burnout Among Child Welfare Workers: NCWWI 1-page SummaryBurnout is a significant concern among child welfare professionals, leading to high turnover and reducing service quality. This document summarizes …, , , , , , , 2022
How Peer Support Can Reduce Burnout and Improve Worker Well-beingThis infographic describes how peer support can reduce burnout and improve worker well-being, including how organizations can champion peer support …, , , , , , , , , , , , 2022
Learning, Leading, Changing: Engaging Emerging Leaders as a Retention StrategyHeld on May 26, 2022, this learning exchange focused on how universities and agencies engage social work students and graduates …, , , , , , , 2022
Learning, Leading, Changing: Advancing Workplace EquityThis learning exchange, held on April 19, 2022, focused on how participants can advance workplace equity in child welfare. Panelists …, , , , , , , , , , 2022
Healing GuidebookThis guidebook provides practical tips & tools for working with children and youth who have experienced trauma (and for the …, , , , 2018
Calculating TurnoverIn this video, Megan Paul, QIC-WD Workforce Team Lead, discusses how to calculate turnover in a child welfare agency., , , 2017
Top 10 Self-Care Resources of 2021Click the links to access the top 10 self-care resources shared on NCWWI social media during 2021, , 2021
How Case Severity and Workplace Resources Impact Worker Retention: NCWWI 1-page SummaryThis document summarizes a study that used survey and administrative data from 485 Oregon Department of Human Services caseworkers to …, , , 2021
Pandemic Posed Challenges, but also Created Opportunities for Agencies to Enhance Future OperationsThis report from the US Government Accountability Office (GAO) examines how child welfare agencies responded to the COVID-19 pandemic and …, , 2021
Peer Support and Workforce Retention: NCWWI 1-page SummaryThis article explores how different types of peer support are associated with staff retention. The study is based on data …, 2020
Preventing Early Departures Among the Child Welfare Workforce: NCWWI 1-page SummaryEarly caseworker departures can have far-reaching consequences for agencies, leaving families feeling uncertain and wasting hiring and training resources. This …, 2020
Thank You for Showing UpDuring the 2020 Child Welfare Worker Recognition Event, National Child Welfare Advocate, Victor Sims, gave an inspirational talk on how …, 2021
Showing Up Makes All The DifferenceDuring the 2020 Child Welfare Worker Recognition Event, National Child Welfare Advocate, Courtney Canova, gave an inspirational talk on how …, 2021
Caring for the Workforce: Webinar Chatlog SummaryParticipant ideas and resources from the NCWWI Supporting the Virtual Workforce webinars Virtual Supervision; Well-Being; and Physical, Emotional, and Psychological …, 2020
Developing the Workforce: Webinar Chatlog SummaryParticipant ideas and resources from the NCWWI webinars Supporting the Virtual Workforce: Converting Classroom Training from In-Person to Online and …, 2020
Recruitment and Retention of Child Welfare Workers in Longitudinal ResearchA longitudinal panel study that recruits workers at hire and follows them over time provides an opportunity to empirically examine …2017
Satisfactions and Stressors Experienced by Recently-hired Frontline Child Welfare WorkersMany child welfare workers choose their positions due to their interest and commitment in protecting children and derive a sense …2017
Headington Self Care InventoryThis scale examines some of the more effective physical, psychological and spiritual methods of staying balanced and preventing burnout. If …2020
Worker Safety Literature ReviewThis report is designed to review protocols and procedures for ensuring workplace safety in health and human service agencies. The …2016
Effective Workload Management: NCWWI 1-page SummaryThis document summarizes a study that surveyed 1,263 workers in a Midwestern state to determine factors that influence workload perceptions …, 2020
Self-Care Music PlaylistsThis one page document provides examples of music playlists to include in a self-care plan., 2019
Self-Care Resource ListThis one page document lists links to self-care resources., 2019
Self-Care StrategiesThis two page document lists six self-care strategies., 2019
Healthy Organizations Information Packet: How does turnover affect outcomes and what can be done to address retention?This information packet examines the predictors and costs of turnover and strategies to support effective recruitment and retention. The packet …2017
The Relationship between Substance Use Indicators and Child Welfare CaseloadsThis brief presents results from a statistical analysis examining the relationship between indicators of substance use prevalence and child welfare …2018
The Cost of Caring: Secondary Traumatic Stress and the Impact of Working with High-Risk Children and FamiliesThis article provides three case examples in which individuals are affected by Secondary Traumatic Stress. The author gives further examples …2014
Five Steps to a Stronger Child Welfare Workforce: Hiring and retaining the right people on the frontlineRecognizing that turnover, retention and hiring the right people during organizational stress is difficult, the Annie E. Casey Foundation put …2018
2016 State Roundtable Report: Caseworker Retention Workgroup (Pennsylvania)This report explores the data and impact of retention and turnover of Pennsylvania’s child welfare caseworkers. Also included in the …2016
Child Welfare Information Gateway: Burnout/TraumaThis webpage provides resources to address the challenges professionals face and ways to cope with secondary trauma when working in …2019
Secondary Traumatic Stress Informed Organization Assessment Tool (STSI-OA)This webpage provides a tool to evaluate the degree to which an organization is STS-informed, and able to respond to …, 2012
Casework Teaming to Reduce Workload, Enhance Effectiveness & Boost MoraleThis document summarizes a NCWWI webinar on casework teaming designed reduce caseworker isolation and workload; improve workforce retention; and strengthen …, 2013
Colorado Child Welfare County Workload StudyThis in-depth study establishes a comprehensive picture of the State’s child welfare county actual and estimated workload and staffing levels, …2014
Colorado Department of Human Services: Colorado Child Welfare County Workload StudyThis report contains the results of a workload study in 64 Colorado counties and establishes a comprehensive picture of the …2014
Cost Savings from Reasonable Child Welfare WorkloadsThis document summarizes evidence that reasonable caseloads and workloads will keep more child welfare workers on the job, leading to …2016
DCFS Training for New County Directors (Georgia): Workshop No.1 – Leadership (Trainer’s Guide)This workshop guide identifies and explores the leadership qualities that will contribute to the success of new County Directors, enhances …2006
DFCS Training for New County Directors (Georgia): Workshop No. 2 – Program & Workload Management (Trainer’s Guide)This workshop guide introduces new County Directors to their new roles and responsibilities, and how key Outcome Measures and Results …2006
High Caseloads: How Do They Impact Delivery Of Health And Human Services?This brief highlights recent studies that indicate high caseloads negatively impact both worker retention and service delivery outcomes, and are …2010
Indiana DCS Caseload and Workload AnalysisThis paper provides a prioritized roadmap and profile of each recommended option that Indiana Department of Child Services (DCS) should …2015
Minnesota Local Workload Analytic Tool: User’s Reference GuideThe guide provides general user information and instructions for staff to follow as they navigate the Workload Analytic Tool and …2010
Minnesota Workload Study Analytic ToolThis first spreadsheet was designed for counties to determine whether sufficient staffing resources exist, calculating resource need and workloads for …2010
Minnesota Workload Study MeasuresThis second spreadsheet provides a structured means for using outcome and performance reports available to administrators, managers and supervisors in …2010
Minnesota Local Workload Analytic Tool: Administrator’s Reference Guide & System DocumentationThe guide provides general user information and instructions for staff with administrative privileges to follow when changes to the Workload …2010
New York State Child Welfare Workload StudyThis study is the first child welfare workload study that addresses the work of voluntary agency staff, in addition to …2006
The Study Of Workload In Child Protective And Child Welfare ServicesThis journal presents articles from a special issue that explores the measurement of child welfare workload and shares findings from …2008
Washington State Children’s Administration Workload StudyThis report presents the results of a Workload Study which aims to understand the required practice activities of child welfare …2007
What Child Welfare Caseworkers Need To Go MobileThis paper examines the ways in which mobile access to case management systems, data and information, assessment and referral capabilities …2015
Workforce and Outsourcing Issues Key to Reducing Fatalities: Comments for the CECANFThis document addresses outsourcing, caseloads and workloads, professional development, and workplace safety issues as key to reducing fatalities; and provides …2015
Workload and Casework Review: Qualitative Review of Social Worker Caseload, Casework and Workload ManagementThis report describes the findings of the qualitative review of social worker caseload, casework and workload management and identifies key …2014
Workload Management: Caseworker Readiness ActivityThis document offers various activities and guidance to ensure new caseworkers can be most effective in managing their caseloads. 2014
Agency Workforce Estimation: Simple Steps For Improving Child Safety And PermanencyThis article briefly reviews research findings that link adequate staffing to improved child safety and well-being, and presents approaches for …2009
Alaska Statewide Workload StudyThis paper describes a six month study in the state of Washington to determine reasonable workload standards for Office of …2006
Caseload Size in Best Practice: Literature ReviewThis literature review examines the existing research related to casework size and outcomes for children in the child welfare system.2002
Caseload and Workload ManagementThis information brief provides State child welfare managers with an overview of the benefits of caseload and workload management, catalysts …2016
Caseload/Workload Studies: NCWWI 1-page SummaryThis paper summarizes the three research briefs which provides information summarizing recent studies and reports that underscore the importance of …, , 2011
Casework Teaming to Manage Workload, Enhance Effectiveness and Boost Morale (1-page Summary)This document summarizes a NCWWI webinar on casework teaming designed reduce caseworker isolation and workload; improve workforce retention; and strengthen …, , , 2013
Staff Retention in Child and Family Services Workbook 6: Recruiting and Selecting the Right Staff in Child and Family ServicesThis workbook in the series provides information on promising practices and tools for recruiting and selecting front line staff; includes …2007
Secondary Traumatic Stress: NCWWI 1-page SummaryThis paper summarizes the literature on Secondary Traumatic Stress (STS) in the child welfare workforce, identifying common sources and symptoms …, , 2011
Planning for Emotional Labor and Secondary Traumatic Stress in Child Welfare OrganizationsThis paper provides an emergent framework that emphasizes early detection and quick response for secondary traumatic stress. Recommendations and guidelines …2012
Child Welfare Information Gateway: Burnout/TraumaThis webpage provides resources to address the challenges professionals face and ways to cope with secondary trauma when working in …2019
Fostering Perspectives – Self CareThis issue shares perspectives and reflections from foster parents and others, and points readers to self-care ideas and resources.2015
Beyond Quick Fixes: Caseworkers are First-Responders, They Deserve the Same Professionalization as Other Essential PersonnelThis document features a series of articles regarding the status of child protection services in the United States and proposals …2014
Social Worker Self-Care — The Overlooked Core CompetencyThis article emphasizes the importance of self-care among social workers and provides information and links to resources and tools for …2014
Self-Care Starter KitThis webpage offers a collection of self-care tools and resources—designed to help students cope with the stresses of academic life …2019
Kansas Workforce Initiative Evidence Review: Secondary Traumatic StressThis document reviews evidence and summarizes research on secondary traumatic stress (STS) in child welfare and social work, offering implications …2010
Addressing Secondary Traumatic Stress Among Child Welfare Staff: A Practice BriefThis paper addresses occupational stress experienced by staff responsible for investigating allegations of child abuse and neglect and making decisions …2012
Promoting Resilience and Reducing Secondary Trauma Among Child Welfare Staff: Participant HandbookThis manual contains handouts that accompany training to mitigate the impact of secondary traumatic stress among child protective staff; and …2011
Promoting Resilience and Reducing Secondary Trauma Among Child Welfare Staff: Training ManualThis manual describes a project to mitigate the impact of secondary traumatic stress among child protective staff in New York …2011
Compassion Fatigue Specialist Training MaterialsThis document include measurement tools and curriculum material for Compassion Fatigue Specialist 2-day training which includes a wide array of …2011
Adoption Competency Curriculum – Compassion Fatigue: Secondary Traumatic Stress Disorder, Burnout, Vicarious Trauma -Participant’s HandoutsThis curriculum includes participant handout materials for a module that teaches participants to identify causes and symptoms of compassion fatigue, …2010
Adoption Competency Curriculum – Compassion Fatigue: Secondary Traumatic Stress Disorder, Burnout, Vicarious Trauma – Trainer’s GuideThis curriculum includes trainer preparation materials for a module that teaches participants to identify causes and symptoms of compassion fatigue, …2010
What about You? A Workbook for Those who Work with OthersThis guide offers strategies for assessing, evaluating, and incorporating self-care strategies to not only take care of one’s self, but …2019
The Sanctuary Model of Trauma Informed Organizational ChangeThis model guides an organization in the development of a culture with seven dominant characteristics (Nonviolence, Emotional Intelligence, Social Learning, …2019
Teaming in Child Welfare: A GuidebookThis guide outlines the processes and steps involved implementing teaming, explains why they matter, makes recommendations regarding the dos and …2015
Professional Quality of Life (ProQOL): Compassion Satisfaction & Compassion FatigueThis test is designed to assess compassion fatigue or secondary/vicarious trauma, and consists of three subscales: Compassion Satisfaction, Burnout, and …2009
Compassion Satisfaction/Fatigue Self-Test for HelpersThis self -test helps users estimate their compassion status, which includes risk of burnout, compassion fatigue and satisfaction with helping …1998
Symptoms of Post-Traumatic Stress Among Child Welfare Workers who Experience a Maltreatment Fatality on Their CaseloadThis document presents findings from the study Child Maltreatment Fatalities: Perceptions and Experiences of Child Welfare Professionals, assessing the knowledge, …2012
Secondary Traumatic Stress: A Fact Sheet for Child-Serving ProfessionalsThis document outlines options for assessment, prevention, and interventions relevant to secondary stress, and describe the elements necessary for transforming …2011
Secondary Trauma and the Child Welfare Workforce – CW360This edition of CW360° focuses on the unique challenges faced by child welfare professionals, undertaking the day to day work …2012
Public Child Welfare Workers’ Safety Experiences: Predictors and Impact on Job Withdrawal Using Mixed-Methods ApproachThis paper describes a qualitative study to understand both child welfare workers’ safety experiences during their home visits, and the …2011
NASW Guidelines for Social Worker SafetyThese guidelines address safety within the context of social work practice and aim to inform social workers, policymakers, employers, and …2013
Worker Resilience: NCWWI 1-page SummaryThis document summarizes an article that weaves together quantitative and qualitative research to explore how social workers build and maintain …, 2018
The Dialogue: Stress Management and Self-CareThis issue seeks to promote the importance of on-the-job stress management and self-care practices.2016
Interim Report on Staffing Recommendations for New Hampshire DCYFThis report presents preliminary findings and recommendations on staffing and training the workforce to effectively assess and respond to reports …2016
Applying Positive Psychology to the Well-Being of Child Welfare Workers: Module 3This webinar discusses reflective supervision, Carl Rogers, research on listening, positive communication skills, and next steps to use to improve …, 2016
Applying Positive Psychology to the Well-Being of Child Welfare Workers: Module 2This webinar focuses on gratitude, behavioral activation, positive activity scheduling, and a concrete strategy for putting these approaches to wellness …, 2016
Applying Positive Psychology to the Well-Being of Child Welfare Workers: Module 1This webinar discusses problems often found in child welfare work settings, including burnout and compassion fatigue; and possible solutions including …, 2016
Minnesota Child Welfare Workforce Stabilization Study: Child Protection Summary ReportThis summary specifically focuses on the child protection workforce to better understand the state of Minnesota in order to develop …2016
Trust and Engagement: NCWWI 1-page SummaryThis document examines the association of an organization’s diversity practices with employee engagement and explores whether a trusting climate will …, 2016
Secondary Traumatic Stress Informed Organization Assessment Tool (STSI-OA)This webpage provides a tool to evaluate the degree to which an organization is STS-informed, and able to respond to …, 2019
Positive Psychology and Well-Being of Child Welfare Workers: Three Part SeriesThis training focuses on the application of positive psychology in order to improve the well-being of child welfare workers. The …2016
What Child Welfare Caseworkers Need To Go MobileThis paper examines the ways in which mobile access to case management systems, data and information, assessment and referral capabilities …2015
Secondary Trauma and Child Welfare Staff: Guidance for Supervisors and AdministratorsThis fact sheet provides information on how secondary traumatic stress (STS) manifests itself in child welfare, the kinds of staff …2014
Managing the Impact of Traumatic Stress on the Child Welfare ProfessionalThis training course discusses how child welfare professionals can enjoy long fulfilling careers in child welfare, and how these individuals …2016
Professional Self-Care Website: University of HoustonThis website provides knowledge and skills for integrating the practice of professional self-care in the social work profession.2019
Reducing Stress in the Workplace: Exercises for Social WorkersThis video a fitness specialist provides a series of brief exercises that can be completed in and around the workplace …, 2015
The Child Welfare Worker Safety GuideThis document defines child welfare worker safety, identifies potential causes of child welfare worker safety risk, and provides recommendations for …, 2017
Resilience After Violence: NCWWI 1-page SummaryThis document summarizes an article that reviews the prevalence of workplace violence in child welfare, describes prevention strategies, suggests a …, , 2018
Mind the Gap #10: Peer Mentoring, Crisis Response & Resilience-building – NJ DCF’s Worker2WorkerDuring this webinar, presenters deacribe the NJ Worker2Worker program, a confidential peer-counseling helpline and support approach for employees in the Department’s …, 2017
Worker Safety When There Is Domestic ViolenceThis webpage provides safety tips to child protection workers working with families struggling with domestic violence and face increased risk …2016
Social Worker SafetyThis webpage provides resources from the National Association of Social Workers (NASW) and other relevant links to materials on Social …2017
Staying Safe on the Job in Child WelfareThis brief provides new resources and explores topics such as guns in the home, safety around dogs, universal precautions, and …2016
Personal Safety for the DCF ProfessionalThis chart provides important safety tips for different professional settings.2015
The Four A’s of Safety: Safety Awareness for the Child Welfare ProfessionalThis chart provides examples of questions to ask related to the important elements of safety.2015
Home Visitor Safety Guide (OR)This guide establishes a basic set of standards that home visiting programs can use to ensure the safety of their …2014
Letters From The Heart … A Thank You to Our Family Service Specialists (NJ)This video features thank you letters from families and children written to New Jersey Family Service Specialists., 2015
Safety Awareness For the Child Welfare Professional – Participant Guide (NJ)This training is designed to provide participants with information to increase knowledge of safety-related issues in child welfare practice and …2015
Child Welfare Education & Training Partnership New Worker Safety Trainer Manual (IN)This curriculum provides new Family Case Managers information on risk management and safety awareness, teaches staff to recognize unsafe situations …2014
Child Welfare Education & Training Partnership Experienced Worker Safety Trainer Manual (IN)This curriculum provides experienced Family Case Managers a refresher on risk management and safety awareness, reminding workers to recognize unsafe …2012
Child Welfare Information Gateway: Domestic Violence and Worker SafetyThis webpage provides resources that describe the risk factors and special safety precautions child welfare workers may need to take …2012
Tips for Making Home Visits in Child WelfareThis article offers general tips for building rapport physical safety and ethical consideration for social workers to consider when making …2011
Paying Attention to Worker Safety in Domestic Violence CasesThis is a blog post offers ways to minimize danger when dealing with perpetrators of domestic violence.2019
Workplace safety: Policy RecommendationsThis webpage provided by NASW-MA Chapter, offers policy recommendations and resources to reduce risk to clients, direct service staff, management …2014
Safety Tips for Home Visits from a Veteran NYC Social WorkerThis webpage includes a list of safety tips for all social workers whose jobs include field work, but some are …2019
Safety and Security While in the FieldThis video from a Community Police Officer provides safety and security tips while in the field and life in general. 2012
Home Visitor Safety: General Safety Guidelines – PPT (OK)This presentation aims to teach participants to identify and understand the importance of maintaining a safe environment for working in …2019
Home Visitor Safety: General Safety Guidelines – video (OK)This video aims to teach participants to identify and understand the importance of maintaining a safe environment for working in …, 2019
Personal Safety for Social WorkersThis video focuses on personal safety issues that social workers face on a regular basis including how to deal with …2010
Supervisor Checklist: Safety for Direct Services Staff (OH)This document provides a list of Items to periodically review, at regular intervals or when a safety incident warrants immediate …2015
Guidelines for Preventing Workplace Violence for Healthcare and Social Service WorkersThe publication includes industry best practices and highlights the most effective ways to reduce the risk of violence in various …2015
Field and Office Worker Safety GuidelinesThis document has been developed to help assure the safety of Division of Public Health employees in the workplace. It …2013
Assessing Client Dangerousness to Self and Others: Stratified Risk Management ApproachesThis document provides guidance to students or practitioners regarding ethical standards, risk assessment, and response to prevent clients from harming …2013
Recruitment & Retention: NCWWI 1-page SummaryThis document summarizes the article “In Search Of Innovation: A National Qualitative Analysis of Child Welfare Recruitment and Retention Efforts”, …, , , 2012
Commitment in Public Child Welfare: NCWWI 1-page SummaryThis document summarizes three journal articles that highlight findings of research exploring influences on recruitment and retention of public and …, 2012
Developing Models of Effective Child Welfare Staff Recruitment & Retention Training – SynthesisThis paper summaries project activities, from eight university programs, to develop, field test, revise, implement, evaluate, and disseminate an effective …, 2009
Factors Influencing Retention of Child Welfare Staff: A Systematic Review of ResearchThis paper provides a systematic review of research and outcomes studies to examine “what works” in regard to recruitment and …2005
Child Welfare Information Gateway: RetentionThis section provides resources on the challenge of retaining workers in child welfare, describing the factors that contribute to worker …2019
Minnesota Child Welfare Workforce Stabilization Study: Child Protection Summary ReportThis summary specifically focuses on the child protection workforce to better understand the state of Minnesota in order to develop …2016
Staff Retention in Child and Family Services Workbook 1: The Role of Leaders in Staff RetentionThe manual is a tool to enhance capacity for more effective child welfare recruitment, selection, training, and retention practice. The …2007
SMARRT Manual: Strategies Matrix Approach to Recruitment & Retention TechniquesThis manual is designed to enhance capacity for more effective child welfare recruitment, selection, training, and retention practice, by providing …2006
Resilience After Violence: NCWWI 1-page SummaryThis document summarizes an article that reviews the prevalence of workplace violence in child welfare, describes prevention strategies, suggests a …, , 2018
Regulating Distress (3 minute microlearning)his microlearning focuses on one of the seven behaviors of adaptive leadership – regulating distress. Completing this course will develop …, , , , 2016
Balancing Head & Heart California’s Child Welfare WorkforceThis newsletter from the California Child Welfare Co-Investment Partnership examines the valuable and complex work performed by California’s child welfare …, 2017
2017 State Roundtable Report Caseworker Retention Workgroup – PennsylvaniaThis report contains several resources to examine local caseworker retention to include guidance for calculating the cost of turnover within …2017
A State and Local Government Leaders Guide to Building the Public Workforce of the FutureThis guide has examples of effective strategies that can serve as a roadmap to help state and local government agencies …2018
Child Welfare Staff Engagement & Retention in Washington DC: Alternative Work Schedules, Telecommuting & Other Supports (1-page Summary)This document summarizes a NCWWI webinar that shares essential elements for employee engagement and retention strategies. Link to webinar is …, , , 2018
Casework Teaming to Manage Workload, Enhance Effectiveness and Boost Morale (1-page Summary)This document summarizes a NCWWI webinar on casework teaming designed reduce caseworker isolation and workload; improve workforce retention; and strengthen …, , 2014
No Time to Wait: Building a Public Service for the 21st CenturyThis paper proposes that the federal government establish a new human capital system that would strengthen the ability of federal …2017
Child Protective Services Workforce Analysis and RecommendationsThis report identifies challenges faced by Texas’ Child Protective Services’ to attract and retain a quality workforce, including recommendations for …2017
Turnover Intention Predictors: NCWWI 1-page SummaryThis paper summarizes a meta-analysis of the existing literature on the turnover intentions of public child welfare caseworkers in the …, 2017
Retention: NCWWI 1-page SummaryThis document highlights findings of a ten-year study examining the personal and organizational factors that impact length of employment and …, 2016
Why People Stay and Why They Leave (5 minute microlearning)Our workforce is our most important resource and yet recruitment and retention continues to be an issue for many child …, 2016
Resilience and Burnout: NCWWI 1-page SummaryThis document summarizes a journal article that highlights retention and turnover issues in child welfare through a comprehensive literature review of …, 2015
Staff Transition & Retention ChecklistThis checklist operationalizes the strategies found in the fact sheet, “Achieving Program Stability Through a Focus on Staffing,” to address …2012
Modification to Sunset Issue 2 on the Department of Family and Protective Services (TX)This report highlights the changes and recommendations proposed by the CPS Operational Review and Sunset Commission to address the issues …2015
When Child Welfare Works: A Proposal for Financing Best PracticesThis report highlights strategies for the reinvestment of federal child welfare funding aimed at supporting better outcomes for children and …, 2013
Ideas to Prevent Pathways to Burnout in Child Welfare ServicesThis publication explores the potential impact of worker burnout on practice with children and families; discusses primary pathways to burnout …2011
Child Welfare Workforce Turnover: Frontline workers‘ experiences with organizational culture & climate, and implications for organizational practiceThis workforce study explores links between organizational factors and turnover in a sample of Oregon public child welfare workers and …2010
When Child Welfare Works: A Working PaperThis paper outlines a policy framework and recommendations to encourage best practices in four areas: permanence and well-being; quality family …2013
Child Welfare Social Worker Recruitment and Retention: Influential Factors and Promising Practices – Review of the ResearchThis paper summarizes numerous studies and literature from across the nation on the various factors that impact the readiness and …2009
Staying Power! A Supervisor’s Guide to Child Welfare Staff RetentionThis supervisory curriculum is one of three resources and training components of the project, “Child Welfare Staff Recruitment and Retention …2009
Casework Teaming to Reduce Workload, Enhance Effectiveness & Boost MoraleThis webinar provides an in-depth overview of all aspects of casework teaming; highlights the development, implementation, and outcomes of this effective …, 2013
Retention Planning to Reduce Workforce Turnover in New York State’s Public Child Welfare Systems: Developing Knowledge, Lessons Learned, and Emergent PrioritiesThis university-based project in New York State aims to improve recruitment and retention of the child welfare workforce through the …2005
Recruitment & Retention – Making a Difference in the Lives of Children & Families in MaineThis project by the University of Southern Maine’s Child Welfare Training Institute aims to increase and improve the recruitment and …2007
Kansas Child Welfare Comprehensive Workforce PlanThe report presents results of a state-wide assessment and preliminary plan to address agency and systems-level workforce issues. 2010
Child Welfare Staff Engagement & Retention in Washington DC: Alternative Work Schedules, Telecommuting & Other SupportsThis webinar shares how the Office of Youth Empowerment, in strong partnership with the Department of Human Resources, has sustained …, , 2013
The Retention of Public Child Welfare WorkersThis curriculum addresses the issue of worker turnover in public child welfare agencies; presents knowledge from the existing literature on …2006
Training Series: Staff Retention in Child & Family Services (Workbook Curriculum)This training series consist of six workbooks on the following subjects: the role of leaders in staff retention; the practice …2006
Tool-Kit – Competency-Based Retention StrategiesThe tool-kit is designed for public-sector and non-profit child welfare administrators and Human Resources Management professionals who are trying to …2008
SMAART Manual: Strategies Matrix Approach to Recruitment & Retention TechniquesThis manual is designed to enhance capacity for more effective child welfare recruitment, selection, training, and retention practice, by providing …2006
Respect & Worker Retention: NCWWI 1-page SummaryThis document summarizes the article “Respect in the Workplace: A Mixed Methods Study of Retention and Turnover in the Voluntary …, 2013
Internal and External Job Resources: NCWWI 1-page SummaryThis document summarizes a study that used the Job Demands and Resources (JD-R) Model with 1,917 caseworkers from three states …, 2018
Championing the Role of Child Welfare ProfessionalsThis document provides strategies for improving workforce satisfaction and retention by proactively championing the difference that child welfare professionals make …2017
EveryDay Self Defense Personal Safety Tip SheetThis tip sheet provides safety recommendations on how to stay safe including: the basics, in your client’s home, on the …2019