Resource Library - Work Conditions and Benefits

Work Conditions and Benefits:
Staff at all levels must receive competitive and equitable salary, compensation, and benefits and have the necessary tools and resources in the office and field to feel safe, supported, and valued as professionals and individuals. The resources in this section support child welfare programs in creating conditions where staff have a physically and emotionally safe and secure work environment and the resources to do their jobs. Supports include a wide range of informal and formal programs to address staff stress, respond to trauma, and encourage staff well-being.

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TitleContentCategoriesTypeYear
Healing GuidebookThis guidebook provides practical tips & tools for working with children and youth who have experienced trauma (and for the …, , , , 2018
Top 10 Self-Care Resources of 2021Click the links to access the top 10 self-care resources shared on NCWWI social media during 2021, , 2021
Pandemic Posed Challenges, but also Created Opportunities for Agencies to Enhance Future OperationsThis report from the US Government Accountability Office (GAO) examines how child welfare agencies responded to the COVID-19 pandemic and …, , 2021
Thank You for Showing UpDuring the 2020 Child Welfare Worker Recognition Event, National Child Welfare Advocate, Victor Sims, gave an inspirational talk on how …, 2021
Showing Up Makes All The DifferenceDuring the 2020 Child Welfare Worker Recognition Event, National Child Welfare Advocate, Courtney Canova, gave an inspirational talk on how …, 2021
Caring for the Workforce: Webinar Chatlog SummaryParticipant ideas and resources from the NCWWI Supporting the Virtual Workforce webinars Virtual Supervision; Well-Being; and Physical, Emotional, and Psychological …, 2020
Developing the Workforce: Webinar Chatlog SummaryParticipant ideas and resources from the NCWWI webinars Supporting the Virtual Workforce: Converting Classroom Training from In-Person to Online and …, 2020
Worker Safety Literature ReviewThis report is designed to review protocols and procedures for ensuring workplace safety in health and human service agencies. The …2016
The Cost of Caring: Secondary Traumatic Stress and the Impact of Working with High-Risk Children and FamiliesThis article provides three case examples in which individuals are affected by Secondary Traumatic Stress. The author gives further examples …2014
Caseload/Workload Studies: NCWWI 1-page SummaryThis paper summarizes the three research briefs which provides information summarizing recent studies and reports that underscore the importance of …, , 2011
Casework Teaming to Manage Workload, Enhance Effectiveness and Boost Morale (1-page Summary)This document summarizes a NCWWI webinar on casework teaming designed reduce caseworker isolation and workload; improve workforce retention; and strengthen …, , , 2013
Secondary Traumatic Stress: NCWWI 1-page SummaryThis paper summarizes the literature on Secondary Traumatic Stress (STS) in the child welfare workforce, identifying common sources and symptoms …, , 2011
Planning for Emotional Labor and Secondary Traumatic Stress in Child Welfare OrganizationsThis paper provides an emergent framework that emphasizes early detection and quick response for secondary traumatic stress. Recommendations and guidelines …2012
Child Welfare Information Gateway: Burnout/TraumaThis webpage provides resources to address the challenges professionals face and ways to cope with secondary trauma when working in …2019
Fostering Perspectives – Self CareThis issue shares perspectives and reflections from foster parents and others, and points readers to self-care ideas and resources.2015
Beyond Quick Fixes: Caseworkers are First-Responders, They Deserve the Same Professionalization as Other Essential PersonnelThis document features a series of articles regarding the status of child protection services in the United States and proposals …2014
Social Worker Self-Care — The Overlooked Core CompetencyThis article emphasizes the importance of self-care among social workers and provides information and links to resources and tools for …2014
Self-Care Starter KitThis webpage offers a collection of self-care tools and resources—designed to help students cope with the stresses of academic life …2019
Kansas Workforce Initiative Evidence Review: Secondary Traumatic StressThis document reviews evidence and summarizes research on secondary traumatic stress (STS) in child welfare and social work, offering implications …2010
Addressing Secondary Traumatic Stress Among Child Welfare Staff: A Practice BriefThis paper addresses occupational stress experienced by staff responsible for investigating allegations of child abuse and neglect and making decisions …2012
Promoting Resilience and Reducing Secondary Trauma Among Child Welfare Staff: Participant HandbookThis manual contains handouts that accompany training to mitigate the impact of secondary traumatic stress among child protective staff; and …2011
Promoting Resilience and Reducing Secondary Trauma Among Child Welfare Staff: Training ManualThis manual describes a project to mitigate the impact of secondary traumatic stress among child protective staff in New York …2011
Compassion Fatigue Specialist Training MaterialsThis document include measurement tools and curriculum material for Compassion Fatigue Specialist 2-day training which includes a wide array of …2011
Adoption Competency Curriculum – Compassion Fatigue: Secondary Traumatic Stress Disorder, Burnout, Vicarious Trauma -Participant’s HandoutsThis curriculum includes participant handout materials for a module that teaches participants to identify causes and symptoms of compassion fatigue, …2010
Adoption Competency Curriculum – Compassion Fatigue: Secondary Traumatic Stress Disorder, Burnout, Vicarious Trauma – Trainer’s GuideThis curriculum includes trainer preparation materials for a module that teaches participants to identify causes and symptoms of compassion fatigue, …2010
What about You? A Workbook for Those who Work with OthersThis guide offers strategies for assessing, evaluating, and incorporating self-care strategies to not only take care of one’s self, but …2019
The Sanctuary Model of Trauma Informed Organizational ChangeThis model guides an organization in the development of a culture with seven dominant characteristics (Nonviolence, Emotional Intelligence, Social Learning, …2019
Teaming in Child Welfare: A GuidebookThis guide outlines the processes and steps involved implementing teaming, explains why they matter, makes recommendations regarding the dos and …2015
Professional Quality of Life (ProQOL): Compassion Satisfaction & Compassion FatigueThis test is designed to assess compassion fatigue or secondary/vicarious trauma, and consists of three subscales: Compassion Satisfaction, Burnout, and …2009
Compassion Satisfaction/Fatigue Self-Test for HelpersThis self -test helps users estimate their compassion status, which includes risk of burnout, compassion fatigue and satisfaction with helping …1998
Symptoms of Post-Traumatic Stress Among Child Welfare Workers who Experience a Maltreatment Fatality on Their CaseloadThis document presents findings from the study Child Maltreatment Fatalities: Perceptions and Experiences of Child Welfare Professionals, assessing the knowledge, …2012
Secondary Traumatic Stress: A Fact Sheet for Child-Serving ProfessionalsThis document outlines options for assessment, prevention, and interventions relevant to secondary stress, and describe the elements necessary for transforming …2011
Secondary Trauma and the Child Welfare Workforce – CW360This edition of CW360° focuses on the unique challenges faced by child welfare professionals, undertaking the day to day work …2012
Public Child Welfare Workers’ Safety Experiences: Predictors and Impact on Job Withdrawal Using Mixed-Methods ApproachThis paper describes a qualitative study to understand both child welfare workers’ safety experiences during their home visits, and the …2011
NASW Guidelines for Social Worker SafetyThese guidelines address safety within the context of social work practice and aim to inform social workers, policymakers, employers, and …2013
Worker Resilience: NCWWI 1-page SummaryThis document summarizes an article that weaves together quantitative and qualitative research to explore how social workers build and maintain …, 2018
The Dialogue: Stress Management and Self-CareThis issue seeks to promote the importance of on-the-job stress management and self-care practices.2016
Interim Report on Staffing Recommendations for New Hampshire DCYFThis report presents preliminary findings and recommendations on staffing and training the workforce to effectively assess and respond to reports …2016
Applying Positive Psychology to the Well-Being of Child Welfare Workers: Module 3This webinar discusses reflective supervision, Carl Rogers, research on listening, positive communication skills, and next steps to use to improve …, 2016
Applying Positive Psychology to the Well-Being of Child Welfare Workers: Module 2This webinar focuses on gratitude, behavioral activation, positive activity scheduling, and a concrete strategy for putting these approaches to wellness …, 2016
Applying Positive Psychology to the Well-Being of Child Welfare Workers: Module 1This webinar discusses problems often found in child welfare work settings, including burnout and compassion fatigue; and possible solutions including …, 2016
Minnesota Child Welfare Workforce Stabilization Study: Child Protection Summary ReportThis summary specifically focuses on the child protection workforce to better understand the state of Minnesota in order to develop …2016
Trust and Engagement: NCWWI 1-page SummaryThis document examines the association of an organization’s diversity practices with employee engagement and explores whether a trusting climate will …, 2016
Secondary Traumatic Stress Informed Organization Assessment Tool (STSI-OA)This webpage provides a tool to evaluate the degree to which an organization is STS-informed, and able to respond to …, 2019
Positive Psychology and Well-Being of Child Welfare Workers: Three Part SeriesThis training focuses on the application of positive psychology in order to improve the well-being of child welfare workers. The …2016
What Child Welfare Caseworkers Need To Go MobileThis paper examines the ways in which mobile access to case management systems, data and information, assessment and referral capabilities …2015
Secondary Trauma and Child Welfare Staff: Guidance for Supervisors and AdministratorsThis fact sheet provides information on how secondary traumatic stress (STS) manifests itself in child welfare, the kinds of staff …2014
Managing the Impact of Traumatic Stress on the Child Welfare ProfessionalThis training course discusses how child welfare professionals can enjoy long fulfilling careers in child welfare, and how these individuals …2016
Professional Self-Care Website: University of HoustonThis website provides knowledge and skills for integrating the practice of professional self-care in the social work profession.2019
Reducing Stress in the Workplace: Exercises for Social WorkersThis video a fitness specialist provides a series of brief exercises that can be completed in and around the workplace …, 2015
The Child Welfare Worker Safety GuideThis document defines child welfare worker safety, identifies potential causes of child welfare worker safety risk, and provides recommendations for …, 2017
Resilience After Violence: NCWWI 1-page SummaryThis document summarizes an article that reviews the prevalence of workplace violence in child welfare, describes prevention strategies, suggests a …, 2018
Mind the Gap #10: Peer Mentoring, Crisis Response & Resilience-building – NJ DCF’s Worker2WorkerDuring this webinar, presenters deacribe the NJ Worker2Worker program, a confidential peer-counseling helpline and support approach for employees in the Department’s …, 2017
Worker Safety When There Is Domestic ViolenceThis webpage provides safety tips to child protection workers working with families struggling with domestic violence and face increased risk …2016
Social Worker SafetyThis webpage provides resources from the National Association of Social Workers (NASW) and other relevant links to materials on Social …2017
Staying Safe on the Job in Child WelfareThis brief provides new resources and explores topics such as guns in the home, safety around dogs, universal precautions, and …2016
Personal Safety for the DCF ProfessionalThis chart provides important safety tips for different professional settings.2015
The Four A’s of Safety: Safety Awareness for the Child Welfare ProfessionalThis chart provides examples of questions to ask related to the important elements of safety.2015
Home Visitor Safety Guide (OR)This guide establishes a basic set of standards that home visiting programs can use to ensure the safety of their …2014
Letters From The Heart … A Thank You to Our Family Service Specialists (NJ)This video features thank you letters from families and children written to New Jersey Family Service Specialists., 2015
Safety Awareness For the Child Welfare Professional – Participant Guide (NJ)This training is designed to provide participants with information to increase knowledge of safety-related issues in child welfare practice and …2015
Child Welfare Education & Training Partnership New Worker Safety Trainer Manual (IN)This curriculum provides new Family Case Managers information on risk management and safety awareness, teaches staff to recognize unsafe situations …2014
Child Welfare Education & Training Partnership Experienced Worker Safety Trainer Manual (IN)This curriculum provides experienced Family Case Managers a refresher on risk management and safety awareness, reminding workers to recognize unsafe …2012
Child Welfare Information Gateway: Domestic Violence and Worker SafetyThis webpage provides resources that describe the risk factors and special safety precautions child welfare workers may need to take …2012
Tips for Making Home Visits in Child WelfareThis article offers general tips for building rapport physical safety and ethical consideration for social workers to consider when making …2011
Paying Attention to Worker Safety in Domestic Violence CasesThis is a blog post offers ways to minimize danger when dealing with perpetrators of domestic violence.2019
Workplace safety: Policy RecommendationsThis webpage provided by NASW-MA Chapter, offers policy recommendations and resources to reduce risk to clients, direct service staff, management …2014
Safety Tips for Home Visits from a Veteran NYC Social WorkerThis webpage includes a list of safety tips for all social workers whose jobs include field work, but some are …2019
Safety and Security While in the FieldThis video from a Community Police Officer provides safety and security tips while in the field and life in general. 2012
Home Visitor Safety: General Safety Guidelines – PPT (OK)This presentation aims to teach participants to identify and understand the importance of maintaining a safe environment for working in …2019
Home Visitor Safety: General Safety Guidelines – video (OK)This video aims to teach participants to identify and understand the importance of maintaining a safe environment for working in …, 2019
Personal Safety for Social WorkersThis video focuses on personal safety issues that social workers face on a regular basis including how to deal with …2010
Supervisor Checklist: Safety for Direct Services Staff (OH)This document provides a list of Items to periodically review, at regular intervals or when a safety incident warrants immediate …2015
Guidelines for Preventing Workplace Violence for Healthcare and Social Service WorkersThe publication includes industry best practices and highlights the most effective ways to reduce the risk of violence in various …2015
Field and Office Worker Safety GuidelinesThis document has been developed to help assure the safety of Division of Public Health employees in the workplace. It …2013
Assessing Client Dangerousness to Self and Others: Stratified Risk Management ApproachesThis document provides guidance to students or practitioners regarding ethical standards, risk assessment, and response to prevent clients from harming …2013
Resilience After Violence: NCWWI 1-page SummaryThis document summarizes an article that reviews the prevalence of workplace violence in child welfare, describes prevention strategies, suggests a …, , 2018
Regulating Distress (3 minute microlearning)his microlearning focuses on one of the seven behaviors of adaptive leadership – regulating distress. Completing this course will develop …, , , , 2016
Child Welfare Staff Engagement & Retention in Washington DC: Alternative Work Schedules, Telecommuting & Other Supports (1-page Summary)This document summarizes a NCWWI webinar that shares essential elements for employee engagement and retention strategies. Link to webinar is …, , 2018
Child Welfare Staff Engagement & Retention in Washington DC: Alternative Work Schedules, Telecommuting & Other SupportsThis webinar shares how the Office of Youth Empowerment, in strong partnership with the Department of Human Resources, has sustained …, , 2013
EveryDay Self Defense Personal Safety Tip SheetThis tip sheet provides safety recommendations on how to stay safe including: the basics, in your client’s home, on the …2019