Resource Library - Work Conditions and Benefits
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Work Conditions and Benefits:
Staff at all levels must receive competitive and equitable salary, compensation, and benefits and have the necessary tools and resources in the office and field to feel safe, supported, and valued as professionals and individuals. The resources in this section support child welfare programs in creating conditions where staff have a physically and emotionally safe and secure work environment and the resources to do their jobs. Supports include a wide range of informal and formal programs to address staff stress, respond to trauma, and encourage staff well-being.
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| Title | Content | Categories | Type | Year |
|---|---|---|---|---|
| Measuring Child Welfare Workers Physiological Stress: NCWWI 1-page Summary | This study explores physiological stress among child welfare professionals before and after the removal of COVID-19 pandemic restrictions in June … | Burnout, Data-Driven Decision Making, Education/Professional Development, Organizational Culture and Climate, Policy Impact, Retention, Trauma-informed Practice, Work Conditions and Benefits | 1-Page-Summary, NCWWI-Product, Overview/Summary | 2023 |
| The Impact of Turnover on Families Involved in Child Welfare | This brief consists of thirty resources divided into three sections (Impact, Community Voice, and Systems Transformation) that examine the impact … | Change Implementation, Community Engagement, Data-Driven Decision Making, Policy Impact, System Reform, Turnover, Workforce Development Planning | NCWWI-Product, Overview/Summary | 2023 |
| COVID-19 Lessons Learned for Child Welfare: NCWWI 1-page Summary | This resource explores child welfare caseworkers’ perspectives on how organizational changes during the early stages of the COVID-19 pandemic affected … | Change Implementation, Leadership, Organizational Culture and Climate, Retention, Work Conditions and Benefits, Workforce Development Planning | 1-Page-Summary, NCWWI-Product, Overview/Summary | 2023 |
| Self-Care: Improve our Relationships, Daily Interactions, and Reactions to Trauma | This infographic describes how mindfulness can improve well-being and provides examples on how to use mindfulness for self-care. | Burnout, Trauma-informed Practice, Work Conditions and Benefits | Infographic, NCWWI-Product | 2021 |
| Championing the Role of Child Welfare Professionals | A brief summary of how some states are working with communities to create an organizational climate that champions social work … | Communication, Community Engagement, Organizational Culture and Climate, Recruitment, Retention | Overview/Summary | 2020 |
| TeamFirst A Field Guide for Safe, Reliable, and Effective Child Welfare Teams | A reference book for safe, reliable and more effective teamwork. Readers will find descriptions of specific team-based strategies and tactics … | Change Implementation, Organizational Culture and Climate, Practice Models, Practice Supports, Supervision, Work Conditions and Benefits, Workforce Development Planning | Tool/Guide/Manual | 2019 |
| Restoring Resiliency Response (RRR)© Model | A model designed to help alleviate the stress and anxiety associated with the secondary traumatic stress issues child protection workers … | Trauma-informed Practice, Work Conditions and Benefits | Curricula/Training Material | 2006 |
| Most Popular Self-Care Resources of 2022 | A list of self-care resources to support individuals in creating a self-care plan. | Burnout, Work Conditions and Benefits | Reference/Resource List | 2022 |
| NCWWI Work Conditions and Benefits Reference List | This comprehensive reference list includes a compilation of papers, reports, peer-reviewed journal articles and other relevant resources addressing work conditions … | Work Conditions and Benefits | NCWWI-Product, Reference/Resource List | 2022 |
| NCWWI Workload Reference List | This comprehensive reference list includes a compilation of papers, reports, peer-reviewed journal articles and other relevant resources addressing workload | Workload | NCWWI-Product, Reference/Resource List | 2022 |
| Eastern Band of Cherokee Indians’ journey to become a QIC-WD Site | A summary of the inception of the Eastern Band of Cherokee Indians (EBCI) Family Safety Program and the role of … | Retention, Tribal Child Welfare, Turnover, Work Conditions and Benefits | Video | |
| QIC-WD Workforce Interventions | This video describes common challenges and the important role workers had in selecting a workforce intervention to test as part … | Burnout, Organizational Culture and Climate, Recruitment, Recruitment and Selection, Retention, Supervision, Turnover, Work Conditions and Benefits, Workload | Video | |
| Nebraska Is Building a Resilient Workforce | The Nebraska Department of Health and Human Services’ Children and Family Services (CFS) partnered with the QIC-WD to strengthen its … | Burnout, Retention, Work Conditions and Benefits | Video | |
| Washington State is Using Telework to Strengthen the Child Welfare Workforce | The Washington Department of Children, Youth and Families is implementing telework to strengthen their child welfare workforce. This video highlights … | Burnout, Performance Improvement, Retention, Supervision, Turnover, Work Conditions and Benefits, Workload | Video | |
| Building Resilience and Optimism – The Experience of a Nebraska Child and Family Services Specialist | In this video, Gage Latscha, a Child and Family Services Specialist (CFSS) within the state of Nebraska, shares his personal … | Retention, Work Conditions and Benefits | Video | |
| What we know about Pandemics and the Stress they Cause | This blog post explains what a pandemic is and the stress that it causes. To learn more, watch this 25-minute … | Burnout, Work Conditions and Benefits | Video | |
| Managing Stress while Working from Home during the Pandemic: Strategies for Self-Care | Stress is often driven by feeling a lack of control over things you once had control over. This lack of … | Burnout, Work Conditions and Benefits, Worker Safety | Video | |
| Managing Your Personal Life During COVID-19 | Work and personal relationships are essential to your well-being during this pandemic. During a pandemic your relationships may be challenged. … | Burnout, Work Conditions and Benefits, Worker Safety | Video | |
| Louisiana: Redesigning the Child Welfare Worker Job | The Louisiana Department of Children and Family Services redesigned the child welfare worker job to strengthen their workforce and reduce … | Burnout, Job Analysis and Position Requirements, Recruitment and Selection, Retention, Turnover, Work Conditions and Benefits | Video | |
| An Overview of the QIC-WD | The Quality Improvement Center for Workforce Development (QIC-WD) is dedicated to understanding how to improve child welfare workforce outcomes. | Recruitment, Recruitment and Selection, Retention, Work Conditions and Benefits, Workforce Development Planning, Workload | Video | |
| The Critical Role of Child Welfare Workers | “Social workers are the unsung heroes…” This video highlights the critical role that child welfare workers play on the frontlines … | Turnover, Work Conditions and Benefits, Worker Safety, Workload | Video | |
| Connecting HR and Child Welfare Data | Child welfare and human resources (HR) data need to be connected to answer important workforce questions. This video highlights some … | Change Implementation, Continuous Quality Improvement, Data-Driven Decision Making, Retention, Turnover, Work Conditions and Benefits | Video | |
| Turnover v. Intent to Leave | This video captures QIC-WD evaluation team members discussing turnover data. They talk candidly about measures of “intent to leave” and … | Turnover, Work Conditions and Benefits | Video | |
| Virginia Case-Supportive Technology | The Virginia Department of Social Services and select local child welfare agencies implemented a case-supportive technology intervention to strengthen their … | Performance Improvement, Recruitment, Recruitment and Selection, Retention, Supervision, Work Conditions and Benefits, Workload | Video | |
| Pivoting During the Pandemic | This video features workers, supervisors, and administrators discussing the challenges they faced during the Covid-19 pandemic and some of changes … | Supervision, Work Conditions and Benefits, Worker Safety, Workload | Video | |
| Impact of Secondary Traumatic Stress on the Child Welfare Workforce | This video features child welfare workers and supervisors discussing how work-related secondary traumatic stress (STS) impacts them personally and professionally. | Burnout, Retention, Supervision, Turnover, Work Conditions and Benefits | Video | |
| Coping with Secondary Traumatic Stress | This video features child welfare workers and supervisors discussing the coping skills they use to address secondary traumatic stress (STS). | Burnout, Retention, Work Conditions and Benefits | Video | |
| Coach Ohio: A Supportive Supervision and Resiliency Intervention | The Ohio Department of Job and Family Services partnered with select counties to implement a supportive supervision and resiliency intervention. … | Burnout, Organizational Culture and Climate, Performance Improvement, Retention, Supervision, Turnover, Vision, Mission, and Values, Work Conditions and Benefits | Video | |
| Organizational Change in Action | The Division of Milwaukee Child Protective Services worked with the QIC-WD to address organizational culture and climate. This video highlights … | Continuous Quality Improvement, Organizational Culture and Climate, Vision, Mission, and Values, Work Conditions and Benefits | Video | |
| The Importance of Supporting Supervisors | Supervision is an important element of the child welfare workforce. Supervisors from across the QIC-WD sites discuss what they need … | Performance Improvement, Retention, Supervision, Work Conditions and Benefits, Workload | Video | |
| Standardized Competency-based Hiring Process | The Oklahoma Department of Human Services, worked with the QIC-WD to standardize their child welfare hiring practices. This video highlights … | Recruitment and Selection, Retention, Turnover, Work Conditions and Benefits | Competencies, Video | |
| Types of Turnover | Megan Paul, QIC-WD Workforce Lead, describes three different ways of looking at turnover: internal vs. external, voluntary vs. involuntary, and … | Turnover, Work Conditions and Benefits | Video | |
| The Challenge of Measuring Turnover in Child Welfare | To address the challenge of turnover in child welfare it is important to understand why people leave, when they leave, … | Data-Driven Decision Making, Turnover, Work Conditions and Benefits | Video | |
| Onboarding | The Eastern Band of Cherokee Indians worked with the QIC-WD to develop an onboarding program. This video highlights the experience … | Advancing Racial Equity, Cultural Responsiveness, Disproportionality & Disparities, Inclusivity/Racial Equity, Organizational Culture and Climate, Retention, Tribal Child Welfare, Tribal Sovereignty, Vision, Mission, and Values, Work Conditions and Benefits | Video | |
| Untapped Potential for Child Welfare Administrative Data | Although a lot of data are captured through child welfare management information systems, there is much we still need to … | Data-Driven Decision Making, Turnover, Work Conditions and Benefits | Overview/Summary | 2021 |
| Worker Turnover is a Persistent Child Welfare Challenge – So is Measuring It | The QIC-WD team has spent five years working with public child welfare agencies to implement and study efforts to address … | Data-Driven Decision Making, Turnover, Work Conditions and Benefits | Overview/Summary | 2022 |
| Supervision in a Virtual Workplace | The QIC-WD sites, like other child welfare agencies around the country, pivoted to virtual supervision quickly due to the pandemic. … | Supervision, Workload | Overview/Summary | 2022 |
| How Can Public Child Welfare Agencies Get and Keep a Great Workforce? | The following tips were compiled based on the experience of QIC-WD sites. They are intended to help child welfare administrators, … | Data-Driven Decision Making, Turnover, Work Conditions and Benefits | Overview/Summary | 2021 |
| How Can Child Welfare Agencies Leverage Data to Address Important Workforce Questions? | Child welfare agencies experience workforce turnover (14-20% annually) that can be costly and result in poorer outcomes for children and … | Data-Driven Decision Making, Turnover, Work Conditions and Benefits | Overview/Summary | 2021 |
| Realistic Job Previews | An overview of realistic job previews, their value, and how they work. | Job Analysis and Position Requirements, Recruitment, Recruitment and Selection, Retention, Screening and Selection, Work Conditions and Benefits | Overview/Summary | 2020 |
| Biodata Measures | An overview of biodata measures, or hiring tools that assess a variety of biographical or background data about job candidates. … | Recruitment and Selection, Screening and Selection, Turnover, Work Conditions and Benefits | Overview/Summary | 2020 |
| Emotional Intelligence Tests | An overview of emotional intelligence tests and their value. | Recruitment and Selection, Screening and Selection, Turnover, Work Conditions and Benefits | Overview/Summary | 2020 |
| Job Embeddedness | An overview of job embeddedness, or the extent to which employees are connected to their jobs through a social web, … | Retention, Turnover, Work Conditions and Benefits | Overview/Summary | 2020 |
| Humor | An overview of humor in the workplace. | Burnout, Leadership, Mentoring, Performance Improvement, Retention, Supervision, Work Conditions and Benefits | Overview/Summary | 2020 |
| Perceptions of Organizational Politics | An overview of perceptions of organizational politics, their value, and what contributes to them. | Burnout, Leadership, Organizational Culture and Climate, Retention, Turnover, Work Conditions and Benefits | Overview/Summary | 2020 |
| Perceived Organizational Support | An overview of perceived organizational support, or employee perceptions regarding the extent to which their employer values their contributions and … | Burnout, Organizational Culture and Climate, Retention, Turnover, Vision, Mission, and Values, Work Conditions and Benefits | Overview/Summary | 2020 |
| Psychological Safety | An overview of psychological safety in the workplace, its value, what contributes to it and how it can be increased. | Leadership, Mentoring, Organizational Culture and Climate, Retention, Supervision, Work Conditions and Benefits, Worker Safety | Overview/Summary | 2020 |
| Psychological Capital | An overview of psychological capital including its’ four positive psychological resources—efficacy, optimism, hope, and resilience, the value of it and … | Retention, Work Conditions and Benefits | Overview/Summary | 2020 |
| Job Involvement | An overview of job involvement, or individual’s psychological identification with their job, its value, and what contributes to it. | Retention, Turnover, Work Conditions and Benefits | Overview/Summary | 2020 |
| Mindfulness | An overview of mindfulness, how it can be increased, and its impact on workplace outcomes. | Leadership, Retention, Work Conditions and Benefits | Overview/Summary | 2020 |
| Grit | An overview of grit as a personality trait and how it can be improved. | Leadership, Work Conditions and Benefits | Overview/Summary | 2020 |
| Workforce Supports for LGBT Employees | An overview of organizational policies and practices that are thought to improve the work experiences of LGBT employees and foster … | Cultural Responsiveness, Inclusivity/Racial Equity, Organizational Culture and Climate, Retention, Vision, Mission, and Values, Work Conditions and Benefits | Overview/Summary | 2020 |
| Organizational Socialization | An overview of organizational socialization, or onboarding, and what strategies are thought to be most effective. | Organizational Culture and Climate, Work Conditions and Benefits | Overview/Summary | 2020 |
| Psychological Contract Breach | An overview of a psychological contract breach, its importance, and how it can be reduced. | Leadership, Organizational Culture and Climate, Performance Improvement, Recruitment, Recruitment and Selection, Retention, Supervision, Vision, Mission, and Values, Work Conditions and Benefits | Overview/Summary | 2020 |
| Employee Engagement | An overview of employee engagement, what contributes to it, and strategies to improve it. | Leadership, Work Conditions and Benefits | Overview/Summary | 2020 |
| Telework | An overview of telework, its value, and the need for additional research. | Work Conditions and Benefits, Workload | Overview/Summary | 2020 |
| Coworker Influence | An overview of how a coworker’s influence impacts a given employees’ workplace experience. | Burnout, Retention, Turnover, Work Conditions and Benefits | Overview/Summary | 2020 |
| Thriving | An overview of thriving in the workplace and what contributes to it. | Retention, Supervision, Work Conditions and Benefits | Overview/Summary | 2020 |
| Organizational Justice | An overview of organizational justice, otherwise known as the extent to which an organization treats people fairly. | Burnout, Inclusivity/Racial Equity, Organizational Culture and Climate, Performance Improvement, Retention, Supervision, Vision, Mission, and Values, Work Conditions and Benefits | Overview/Summary | 2020 |
| Occupational Commitment | An overview of occupational commitment and what contributes to it. | Burnout, Organizational Culture and Climate, Performance Improvement, Retention, Supervision, Vision, Mission, and Values, Work Conditions and Benefits | Overview/Summary | 2020 |
| Workaholism | An overview of workaholism and what contributes to it. | Work Conditions and Benefits, Workload | Overview/Summary | 2021 |
| Emotional Labor | An overview of emotional labor, the management of feelings to create a publicly observable facial and bodily display, and what … | Burnout, Retention, Supervision, Turnover, Work Conditions and Benefits | Overview/Summary | 2021 |
| Union Commitment and Participation | An overview of union commitment and participation as well as what contributes to it and its impact on job satisfaction … | Retention, Work Conditions and Benefits | Overview/Summary | 2021 |
| Public Service Motivation | An overview of public service motivation and what contributes to it. | Recruitment and Selection, Retention, Vision, Mission, and Values, Work Conditions and Benefits | Overview/Summary | 2021 |
| Sleep | An overview of sleep and its impact on workplace outcomes. | Burnout, Retention, Work Conditions and Benefits, Workload | Overview/Summary | 2021 |
| Gratitude | An overview of gratitude, how it can be increased, and gratitude interventions. | Burnout, Retention, Work Conditions and Benefits | Overview/Summary | 2021 |
| Organizational Cynicism | An overview of organizational cynicism and what contributes to it. | Organizational Culture and Climate, Retention, Vision, Mission, and Values, Work Conditions and Benefits | Overview/Summary | 2021 |
| Abusive Supervision | An overview of abusive supervision, what contributes to it, and ways to address it. | Retention, Supervision, Work Conditions and Benefits | Overview/Summary | 2021 |
| Cultural Intelligence | An overview of cultural intelligence, the importance of it, and what contributes to it. | Cultural Responsiveness, Inclusivity/Racial Equity, Retention, Supervision, Work Conditions and Benefits | Overview/Summary | 2021 |
| Organizational Constraints | An overview of work conditions that interfere with an employee’s motivation or ability to perform, otherwise known as work constraints, … | Organizational Culture and Climate, Retention, Work Conditions and Benefits, Workload | Overview/Summary | 2021 |
| Workload | An overview of workload and how to improve it. | Burnout, Retention, Work Conditions and Benefits, Workload | Overview/Summary | 2021 |
| Workplace Ostracism | An overview of workplace ostracism and what contributes to it. | Burnout, Organizational Culture and Climate, Retention, Supervision, Work Conditions and Benefits | Overview/Summary | 2021 |
| Workplace Incivility | An overview of workplace incivility and ways to improve it. | Organizational Culture and Climate, Retention, Turnover, Work Conditions and Benefits | Overview/Summary | 2022 |
| Diversity and Inclusion Climates | An overview of diversity and inclusion climates and how they can be improved. | Advancing Racial Equity, Inclusivity/Racial Equity, Organizational Culture and Climate, Retention, Work Conditions and Benefits | Overview/Summary | 2022 |
| Compensation | An overview of pay and pay satisfaction and its value as well as compensation-related intervention strategies. | Retention, Work Conditions and Benefits | Overview/Summary | 2022 |
| Political Skill | An overview of the ability to effectively understand others at work, and to use such knowledge to influence others to … | Burnout, Leadership, Mentoring, Retention, Supervision, Work Conditions and Benefits | Overview/Summary | 2022 |
| Leader Member Exchange | An overview of the quality of the dyadic relationship formed between a leader and follower, otherwise known as leader member … | Leadership, Performance Improvement, Retention, Supervision, Work Conditions and Benefits | Overview/Summary | 2022 |
| Role Stress | An overview of three types of role stress: role ambiguity, role conflict, and role overload. | Job Analysis and Position Requirements, Recruitment and Selection, Retention, Supervision, Work Conditions and Benefits, Workload | Overview/Summary | 2022 |
| Work Family Enrichment | An overview of work-family enrichment, work to family enrichment and family to work enrichment. | Burnout, Retention, Work Conditions and Benefits | Overview/Summary | 2022 |
| Work Family Conflict | An overview of work-family conflict, work interference with family, and family interference with work. | Burnout, Retention, Turnover, Work Conditions and Benefits | Overview/Summary | 2022 |
| Resiliency Resource Guide | This guide is intended for child welfare professionals implementing a workforce effort to address secondary traumatic stress (STS). This guide … | Burnout, Organizational Culture and Climate, Retention, Supervision, Work Conditions and Benefits | Tool/Guide/Manual | 2021 |
| Rethinking Child Welfare Recruitment | This brief discusses the current workforce crisis and provides recommendations on ways child welfare programs can enhance their recruitment efforts. | Communication, Education/Professional Development, Inclusivity/Racial Equity, Job Analysis and Position Requirements, Organizational Culture and Climate, Recruitment, Recruitment and Selection, Retention, Screening and Selection, University Partnerships, Work Conditions and Benefits, Workforce Development Planning, Workload | NCWWI-Product, Overview/Summary, Tool/Guide/Manual | 2022 |
| Centering Child Welfare Worker Well-being | This infographic describes how child welfare organizations can center child welfare worker well-being to better support children and families. | Advancing Racial Equity, Burnout, Education/Professional Development, Inclusivity/Racial Equity, Leadership, Organizational Culture and Climate, Retention, Supervision, Training, Trauma-informed Practice, Work Conditions and Benefits, Workforce Development Planning | Infographic, NCWWI-Product, Overview/Summary | 2022 |
| Holding Retention Reviews: NCWWI 1-page Summary | This product summarizes how leaders can use retention reviews to collect ideas on how to improve employees’ work experiences and … | Burnout, Leadership, Organizational Culture and Climate, Retention, Supervision, Turnover | 1-Page-Summary, NCWWI-Product, Overview/Summary | 2022 |
| How Hope and Resilience Can Lower Burnout Among Child Welfare Workers: NCWWI 1-page Summary | Burnout is a significant concern among child welfare professionals, leading to high turnover and reducing service quality. This document summarizes … | Burnout, Organizational Culture and Climate, Retention, Trauma-informed Practice, Turnover, Vision, Mission, and Values | 1-Page-Summary, NCWWI-Product, Overview/Summary | 2022 |
| How Peer Support Can Reduce Burnout and Improve Worker Well-being | This infographic describes how peer support can reduce burnout and improve worker well-being, including how organizations can champion peer support … | Burnout, Coaching, Education/Professional Development, Leadership, Mentoring, Organizational Culture and Climate, Retention, Supervision, Training, Turnover, Work Conditions and Benefits | Infographic, NCWWI-Product, Overview/Summary | 2022 |
| Learning, Leading, Changing: Engaging Emerging Leaders as a Retention Strategy | Held on May 26, 2022, this learning exchange focused on how universities and agencies engage social work students and graduates … | Cultural Responsiveness, Education/Professional Development, Leadership, Mentoring, Retention, University Partnerships, Workforce Development Planning | NCWWI-Product, Webinar/Presentation | 2022 |
| Learning, Leading, Changing: Advancing Workplace Equity | This learning exchange, held on April 19, 2022, focused on how participants can advance workplace equity in child welfare. Panelists … | Advancing Racial Equity, Change Implementation, Data-Driven Decision Making, Education/Professional Development, Inclusivity/Racial Equity, Leadership, Organizational Culture and Climate, Retention, University Partnerships, Workforce Development Planning | NCWWI-Product, Webinar/Presentation | 2022 |
| Healing Guidebook | This guidebook provides practical tips & tools for working with children and youth who have experienced trauma (and for the … | Burnout, Organizational Culture and Climate, Practice Supports, Trauma-informed Practice, Work Conditions and Benefits | Tool/Guide/Manual | 2018 |
| Calculating Turnover | In this video, Megan Paul, QIC-WD Workforce Team Lead, discusses how to calculate turnover in a child welfare agency. | Change Implementation, Data-Driven Decision Making, Retention, Workforce Development Planning | Video | 2017 |
| Top 10 Self-Care Resources of 2021 | Click the links to access the top 10 self-care resources shared on NCWWI social media during 2021 | Burnout, Work Conditions and Benefits | NCWWI-Product, Reference/Resource List | 2021 |
| How Case Severity and Workplace Resources Impact Worker Retention: NCWWI 1-page Summary | This document summarizes a study that used survey and administrative data from 485 Oregon Department of Human Services caseworkers to … | Retention, Workforce Development Planning | 1-Page-Summary, NCWWI-Product, Overview/Summary | 2021 |
| Pandemic Posed Challenges, but also Created Opportunities for Agencies to Enhance Future Operations | This report from the US Government Accountability Office (GAO) examines how child welfare agencies responded to the COVID-19 pandemic and … | Change Implementation, Practice Supports, Work Conditions and Benefits | Report/Paper | 2021 |
| Peer Support and Workforce Retention: NCWWI 1-page Summary | This article explores how different types of peer support are associated with staff retention. The study is based on data … | Turnover | 1-Page-Summary, NCWWI-Product | 2020 |
| Preventing Early Departures Among the Child Welfare Workforce: NCWWI 1-page Summary | Early caseworker departures can have far-reaching consequences for agencies, leaving families feeling uncertain and wasting hiring and training resources. This … | Retention | 1-Page-Summary, NCWWI-Product | 2020 |
| Thank You for Showing Up | During the 2020 Child Welfare Worker Recognition Event, National Child Welfare Advocate, Victor Sims, gave an inspirational talk on how … | Work Conditions and Benefits | NCWWI-Product, Video | 2021 |
| Showing Up Makes All The Difference | During the 2020 Child Welfare Worker Recognition Event, National Child Welfare Advocate, Courtney Canova, gave an inspirational talk on how … | Work Conditions and Benefits | NCWWI-Product, Video | 2021 |
| Caring for the Workforce: Webinar Chatlog Summary | Participant ideas and resources from the NCWWI Supporting the Virtual Workforce webinars Virtual Supervision; Well-Being; and Physical, Emotional, and Psychological … | Work Conditions and Benefits | NCWWI-Product, Overview/Summary | 2020 |
| Developing the Workforce: Webinar Chatlog Summary | Participant ideas and resources from the NCWWI webinars Supporting the Virtual Workforce: Converting Classroom Training from In-Person to Online and … | Work Conditions and Benefits | NCWWI-Product, Overview/Summary | 2020 |
| Recruitment and Retention of Child Welfare Workers in Longitudinal Research | A longitudinal panel study that recruits workers at hire and follows them over time provides an opportunity to empirically examine … | Retention | Overview/Summary | 2017 |
| Satisfactions and Stressors Experienced by Recently-hired Frontline Child Welfare Workers | Many child welfare workers choose their positions due to their interest and commitment in protecting children and derive a sense … | Retention | Overview/Summary | 2017 |
| Headington Self Care Inventory | This scale examines some of the more effective physical, psychological and spiritual methods of staying balanced and preventing burnout. If … | Burnout | Tool/Guide/Manual | 2020 |
| Worker Safety Literature Review | This report is designed to review protocols and procedures for ensuring workplace safety in health and human service agencies. The … | Worker Safety | Report/Paper | 2016 |
| Effective Workload Management: NCWWI 1-page Summary | This document summarizes a study that surveyed 1,263 workers in a Midwestern state to determine factors that influence workload perceptions … | Workload | 1-Page-Summary, NCWWI-Product | 2020 |
| Self-Care Music Playlists | This one page document provides examples of music playlists to include in a self-care plan. | Burnout | NCWWI-Product, Overview/Summary | 2019 |
| Self-Care Resource List | This one page document lists links to self-care resources. | Burnout | NCWWI-Product, Reference/Resource List | 2019 |
| Self-Care Strategies | This two page document lists six self-care strategies. | Burnout | NCWWI-Product, Overview/Summary | 2019 |
| Healthy Organizations Information Packet: How does turnover affect outcomes and what can be done to address retention? | This information packet examines the predictors and costs of turnover and strategies to support effective recruitment and retention. The packet … | Turnover | Report/Paper | 2017 |
| The Relationship between Substance Use Indicators and Child Welfare Caseloads | This brief presents results from a statistical analysis examining the relationship between indicators of substance use prevalence and child welfare … | Workload | Report/Paper | 2018 |
| The Cost of Caring: Secondary Traumatic Stress and the Impact of Working with High-Risk Children and Families | This article provides three case examples in which individuals are affected by Secondary Traumatic Stress. The author gives further examples … | Work Conditions and Benefits | Report/Paper | 2014 |
| Five Steps to a Stronger Child Welfare Workforce: Hiring and retaining the right people on the frontline | Recognizing that turnover, retention and hiring the right people during organizational stress is difficult, the Annie E. Casey Foundation put … | Turnover | Tool/Guide/Manual | 2018 |
| 2016 State Roundtable Report: Caseworker Retention Workgroup (Pennsylvania) | This report explores the data and impact of retention and turnover of Pennsylvania’s child welfare caseworkers. Also included in the … | Turnover | Report/Paper | 2016 |
| Child Welfare Information Gateway: Burnout/Trauma | This webpage provides resources to address the challenges professionals face and ways to cope with secondary trauma when working in … | Burnout | Reference/Resource List | 2019 |
| Secondary Traumatic Stress Informed Organization Assessment Tool (STSI-OA) | This webpage provides a tool to evaluate the degree to which an organization is STS-informed, and able to respond to … | Burnout | Tool/Guide/Manual, Website | 2012 |
| Casework Teaming to Reduce Workload, Enhance Effectiveness & Boost Morale | This document summarizes a NCWWI webinar on casework teaming designed reduce caseworker isolation and workload; improve workforce retention; and strengthen … | Workload | NCWWI-Product, Webinar/Presentation | 2013 |
| Colorado Child Welfare County Workload Study | This in-depth study establishes a comprehensive picture of the State’s child welfare county actual and estimated workload and staffing levels, … | Workload | Report/Paper | 2014 |
| Colorado Department of Human Services: Colorado Child Welfare County Workload Study | This report contains the results of a workload study in 64 Colorado counties and establishes a comprehensive picture of the … | Workload | Report/Paper | 2014 |
| Cost Savings from Reasonable Child Welfare Workloads | This document summarizes evidence that reasonable caseloads and workloads will keep more child welfare workers on the job, leading to … | Workload | Overview/Summary | 2016 |
| DCFS Training for New County Directors (Georgia): Workshop No.1 – Leadership (Trainer’s Guide) | This workshop guide identifies and explores the leadership qualities that will contribute to the success of new County Directors, enhances … | Workload | Curricula/Training Material | 2006 |
| DFCS Training for New County Directors (Georgia): Workshop No. 2 – Program & Workload Management (Trainer’s Guide) | This workshop guide introduces new County Directors to their new roles and responsibilities, and how key Outcome Measures and Results … | Workload | Curricula/Training Material | 2006 |
| High Caseloads: How Do They Impact Delivery Of Health And Human Services? | This brief highlights recent studies that indicate high caseloads negatively impact both worker retention and service delivery outcomes, and are … | Workload | Overview/Summary | 2010 |
| Indiana DCS Caseload and Workload Analysis | This paper provides a prioritized roadmap and profile of each recommended option that Indiana Department of Child Services (DCS) should … | Workload | Report/Paper | 2015 |
| Minnesota Local Workload Analytic Tool: User’s Reference Guide | The guide provides general user information and instructions for staff to follow as they navigate the Workload Analytic Tool and … | Workload | Tool/Guide/Manual | 2010 |
| Minnesota Workload Study Analytic Tool | This first spreadsheet was designed for counties to determine whether sufficient staffing resources exist, calculating resource need and workloads for … | Workload | Tool/Guide/Manual | 2010 |
| Minnesota Workload Study Measures | This second spreadsheet provides a structured means for using outcome and performance reports available to administrators, managers and supervisors in … | Workload | Tool/Guide/Manual | 2010 |
| Minnesota Local Workload Analytic Tool: Administrator’s Reference Guide & System Documentation | The guide provides general user information and instructions for staff with administrative privileges to follow when changes to the Workload … | Workload | Tool/Guide/Manual | 2010 |
| New York State Child Welfare Workload Study | This study is the first child welfare workload study that addresses the work of voluntary agency staff, in addition to … | Workload | Report/Paper | 2006 |
| The Study Of Workload In Child Protective And Child Welfare Services | This journal presents articles from a special issue that explores the measurement of child welfare workload and shares findings from … | Workload | Report/Paper | 2008 |
| Washington State Children’s Administration Workload Study | This report presents the results of a Workload Study which aims to understand the required practice activities of child welfare … | Workload | Report/Paper | 2007 |
| What Child Welfare Caseworkers Need To Go Mobile | This paper examines the ways in which mobile access to case management systems, data and information, assessment and referral capabilities … | Workload | Overview/Summary | 2015 |
| Workforce and Outsourcing Issues Key to Reducing Fatalities: Comments for the CECANF | This document addresses outsourcing, caseloads and workloads, professional development, and workplace safety issues as key to reducing fatalities; and provides … | Workload | Overview/Summary | 2015 |
| Workload and Casework Review: Qualitative Review of Social Worker Caseload, Casework and Workload Management | This report describes the findings of the qualitative review of social worker caseload, casework and workload management and identifies key … | Workload | Report/Paper | 2014 |
| Workload Management: Caseworker Readiness Activity | This document offers various activities and guidance to ensure new caseworkers can be most effective in managing their caseloads. | Workload | Tool/Guide/Manual | 2014 |
| Agency Workforce Estimation: Simple Steps For Improving Child Safety And Permanency | This article briefly reviews research findings that link adequate staffing to improved child safety and well-being, and presents approaches for … | Workload | Tool/Guide/Manual | 2009 |
| Alaska Statewide Workload Study | This paper describes a six month study in the state of Washington to determine reasonable workload standards for Office of … | Workload | Report/Paper | 2006 |
| Caseload Size in Best Practice: Literature Review | This literature review examines the existing research related to casework size and outcomes for children in the child welfare system. | Workload | Report/Paper | 2002 |
| Caseload and Workload Management | This information brief provides State child welfare managers with an overview of the benefits of caseload and workload management, catalysts … | Workload | Overview/Summary | 2016 |
| Caseload/Workload Studies: NCWWI 1-page Summary | This paper summarizes the three research briefs which provides information summarizing recent studies and reports that underscore the importance of … | Work Conditions and Benefits, Workload | 1-Page-Summary, NCWWI-Product | 2011 |
| Casework Teaming to Manage Workload, Enhance Effectiveness and Boost Morale (1-page Summary) | This document summarizes a NCWWI webinar on casework teaming designed reduce caseworker isolation and workload; improve workforce retention; and strengthen … | Organizational Culture and Climate, Work Conditions and Benefits, Workload | 1-Page-Summary, NCWWI-Product | 2013 |
| Staff Retention in Child and Family Services Workbook 6: Recruiting and Selecting the Right Staff in Child and Family Services | This workbook in the series provides information on promising practices and tools for recruiting and selecting front line staff; includes … | Retention | Tool/Guide/Manual | 2007 |
| Secondary Traumatic Stress: NCWWI 1-page Summary | This paper summarizes the literature on Secondary Traumatic Stress (STS) in the child welfare workforce, identifying common sources and symptoms … | Trauma-informed Practice, Work Conditions and Benefits | 1-Page-Summary, NCWWI-Product | 2011 |
| Planning for Emotional Labor and Secondary Traumatic Stress in Child Welfare Organizations | This paper provides an emergent framework that emphasizes early detection and quick response for secondary traumatic stress. Recommendations and guidelines … | Work Conditions and Benefits | Report/Paper | 2012 |
| Child Welfare Information Gateway: Burnout/Trauma | This webpage provides resources to address the challenges professionals face and ways to cope with secondary trauma when working in … | Work Conditions and Benefits | Reference/Resource List | 2019 |
| Fostering Perspectives – Self Care | This issue shares perspectives and reflections from foster parents and others, and points readers to self-care ideas and resources. | Work Conditions and Benefits | Tool/Guide/Manual | 2015 |
| Beyond Quick Fixes: Caseworkers are First-Responders, They Deserve the Same Professionalization as Other Essential Personnel | This document features a series of articles regarding the status of child protection services in the United States and proposals … | Work Conditions and Benefits | Report/Paper | 2014 |
| Social Worker Self-Care — The Overlooked Core Competency | This article emphasizes the importance of self-care among social workers and provides information and links to resources and tools for … | Work Conditions and Benefits | Overview/Summary | 2014 |
| Self-Care Starter Kit | This webpage offers a collection of self-care tools and resources—designed to help students cope with the stresses of academic life … | Work Conditions and Benefits | Tool/Guide/Manual | 2019 |
| Kansas Workforce Initiative Evidence Review: Secondary Traumatic Stress | This document reviews evidence and summarizes research on secondary traumatic stress (STS) in child welfare and social work, offering implications … | Work Conditions and Benefits | Overview/Summary | 2010 |
| Addressing Secondary Traumatic Stress Among Child Welfare Staff: A Practice Brief | This paper addresses occupational stress experienced by staff responsible for investigating allegations of child abuse and neglect and making decisions … | Work Conditions and Benefits | Overview/Summary | 2012 |
| Promoting Resilience and Reducing Secondary Trauma Among Child Welfare Staff: Participant Handbook | This manual contains handouts that accompany training to mitigate the impact of secondary traumatic stress among child protective staff; and … | Work Conditions and Benefits | Curricula/Training Material | 2011 |
| Promoting Resilience and Reducing Secondary Trauma Among Child Welfare Staff: Training Manual | This manual describes a project to mitigate the impact of secondary traumatic stress among child protective staff in New York … | Work Conditions and Benefits | Curricula/Training Material | 2011 |
| Compassion Fatigue Specialist Training Materials | This document include measurement tools and curriculum material for Compassion Fatigue Specialist 2-day training which includes a wide array of … | Work Conditions and Benefits | Curricula/Training Material | 2011 |
| Adoption Competency Curriculum – Compassion Fatigue: Secondary Traumatic Stress Disorder, Burnout, Vicarious Trauma -Participant’s Handouts | This curriculum includes participant handout materials for a module that teaches participants to identify causes and symptoms of compassion fatigue, … | Work Conditions and Benefits | Curricula/Training Material | 2010 |
| Adoption Competency Curriculum – Compassion Fatigue: Secondary Traumatic Stress Disorder, Burnout, Vicarious Trauma – Trainer’s Guide | This curriculum includes trainer preparation materials for a module that teaches participants to identify causes and symptoms of compassion fatigue, … | Work Conditions and Benefits | Curricula/Training Material | 2010 |
| What about You? A Workbook for Those who Work with Others | This guide offers strategies for assessing, evaluating, and incorporating self-care strategies to not only take care of one’s self, but … | Work Conditions and Benefits | Tool/Guide/Manual | 2019 |
| The Sanctuary Model of Trauma Informed Organizational Change | This model guides an organization in the development of a culture with seven dominant characteristics (Nonviolence, Emotional Intelligence, Social Learning, … | Work Conditions and Benefits | Tool/Guide/Manual | 2019 |
| Teaming in Child Welfare: A Guidebook | This guide outlines the processes and steps involved implementing teaming, explains why they matter, makes recommendations regarding the dos and … | Work Conditions and Benefits | Tool/Guide/Manual | 2015 |
| Professional Quality of Life (ProQOL): Compassion Satisfaction & Compassion Fatigue | This test is designed to assess compassion fatigue or secondary/vicarious trauma, and consists of three subscales: Compassion Satisfaction, Burnout, and … | Work Conditions and Benefits | Tool/Guide/Manual | 2009 |
| Compassion Satisfaction/Fatigue Self-Test for Helpers | This self -test helps users estimate their compassion status, which includes risk of burnout, compassion fatigue and satisfaction with helping … | Work Conditions and Benefits | Tool/Guide/Manual | 1998 |
| Symptoms of Post-Traumatic Stress Among Child Welfare Workers who Experience a Maltreatment Fatality on Their Caseload | This document presents findings from the study Child Maltreatment Fatalities: Perceptions and Experiences of Child Welfare Professionals, assessing the knowledge, … | Work Conditions and Benefits | Overview/Summary | 2012 |
| Secondary Traumatic Stress: A Fact Sheet for Child-Serving Professionals | This document outlines options for assessment, prevention, and interventions relevant to secondary stress, and describe the elements necessary for transforming … | Work Conditions and Benefits | Overview/Summary | 2011 |
| Secondary Trauma and the Child Welfare Workforce – CW360 | This edition of CW360° focuses on the unique challenges faced by child welfare professionals, undertaking the day to day work … | Work Conditions and Benefits | Overview/Summary | 2012 |
| Public Child Welfare Workers’ Safety Experiences: Predictors and Impact on Job Withdrawal Using Mixed-Methods Approach | This paper describes a qualitative study to understand both child welfare workers’ safety experiences during their home visits, and the … | Worker Safety | Report/Paper | 2011 |
| NASW Guidelines for Social Worker Safety | These guidelines address safety within the context of social work practice and aim to inform social workers, policymakers, employers, and … | Worker Safety | Tool/Guide/Manual | 2013 |
| Worker Resilience: NCWWI 1-page Summary | This document summarizes an article that weaves together quantitative and qualitative research to explore how social workers build and maintain … | Work Conditions and Benefits | 1-Page-Summary, NCWWI-Product | 2018 |
| The Dialogue: Stress Management and Self-Care | This issue seeks to promote the importance of on-the-job stress management and self-care practices. | Work Conditions and Benefits | Report/Paper | 2016 |
| Interim Report on Staffing Recommendations for New Hampshire DCYF | This report presents preliminary findings and recommendations on staffing and training the workforce to effectively assess and respond to reports … | Work Conditions and Benefits | Report/Paper | 2016 |
| Applying Positive Psychology to the Well-Being of Child Welfare Workers: Module 3 | This webinar discusses reflective supervision, Carl Rogers, research on listening, positive communication skills, and next steps to use to improve … | Work Conditions and Benefits | Video, Webinar/Presentation | 2016 |
| Applying Positive Psychology to the Well-Being of Child Welfare Workers: Module 2 | This webinar focuses on gratitude, behavioral activation, positive activity scheduling, and a concrete strategy for putting these approaches to wellness … | Work Conditions and Benefits | Video, Webinar/Presentation | 2016 |
| Applying Positive Psychology to the Well-Being of Child Welfare Workers: Module 1 | This webinar discusses problems often found in child welfare work settings, including burnout and compassion fatigue; and possible solutions including … | Work Conditions and Benefits | Video, Webinar/Presentation | 2016 |
| Minnesota Child Welfare Workforce Stabilization Study: Child Protection Summary Report | This summary specifically focuses on the child protection workforce to better understand the state of Minnesota in order to develop … | Work Conditions and Benefits | Overview/Summary | 2016 |
| Trust and Engagement: NCWWI 1-page Summary | This document examines the association of an organization’s diversity practices with employee engagement and explores whether a trusting climate will … | Work Conditions and Benefits | 1-Page-Summary, NCWWI-Product | 2016 |
| Secondary Traumatic Stress Informed Organization Assessment Tool (STSI-OA) | This webpage provides a tool to evaluate the degree to which an organization is STS-informed, and able to respond to … | Work Conditions and Benefits | Tool/Guide/Manual, Website | 2019 |
| Positive Psychology and Well-Being of Child Welfare Workers: Three Part Series | This training focuses on the application of positive psychology in order to improve the well-being of child welfare workers. The … | Work Conditions and Benefits | Curricula/Training Material | 2016 |
| What Child Welfare Caseworkers Need To Go Mobile | This paper examines the ways in which mobile access to case management systems, data and information, assessment and referral capabilities … | Work Conditions and Benefits | Report/Paper | 2015 |
| Secondary Trauma and Child Welfare Staff: Guidance for Supervisors and Administrators | This fact sheet provides information on how secondary traumatic stress (STS) manifests itself in child welfare, the kinds of staff … | Work Conditions and Benefits | Overview/Summary | 2014 |
| Managing the Impact of Traumatic Stress on the Child Welfare Professional | This training course discusses how child welfare professionals can enjoy long fulfilling careers in child welfare, and how these individuals … | Work Conditions and Benefits | Curricula/Training Material | 2016 |
| Professional Self-Care Website: University of Houston | This website provides knowledge and skills for integrating the practice of professional self-care in the social work profession. | Work Conditions and Benefits | Website | 2019 |
| Reducing Stress in the Workplace: Exercises for Social Workers | This video a fitness specialist provides a series of brief exercises that can be completed in and around the workplace … | Work Conditions and Benefits | Video, Webinar/Presentation | 2015 |
| The Child Welfare Worker Safety Guide | This document defines child welfare worker safety, identifies potential causes of child welfare worker safety risk, and provides recommendations for … | Worker Safety | Overview/Summary, Tool/Guide/Manual | 2017 |
| Resilience After Violence: NCWWI 1-page Summary | This document summarizes an article that reviews the prevalence of workplace violence in child welfare, describes prevention strategies, suggests a … | Worker Safety | 1-Page-Summary, NCWWI-Product, Overview/Summary | 2018 |
| Mind the Gap #10: Peer Mentoring, Crisis Response & Resilience-building – NJ DCF’s Worker2Worker | During this webinar, presenters deacribe the NJ Worker2Worker program, a confidential peer-counseling helpline and support approach for employees in the Department’s … | Worker Safety | NCWWI-Product, Webinar/Presentation | 2017 |
| Worker Safety When There Is Domestic Violence | This webpage provides safety tips to child protection workers working with families struggling with domestic violence and face increased risk … | Worker Safety | Website | 2016 |
| Social Worker Safety | This webpage provides resources from the National Association of Social Workers (NASW) and other relevant links to materials on Social … | Worker Safety | Website | 2017 |
| Staying Safe on the Job in Child Welfare | This brief provides new resources and explores topics such as guns in the home, safety around dogs, universal precautions, and … | Worker Safety | Overview/Summary | 2016 |
| Personal Safety for the DCF Professional | This chart provides important safety tips for different professional settings. | Worker Safety | Tool/Guide/Manual | 2015 |
| The Four A’s of Safety: Safety Awareness for the Child Welfare Professional | This chart provides examples of questions to ask related to the important elements of safety. | Worker Safety | Tool/Guide/Manual | 2015 |
| Home Visitor Safety Guide (OR) | This guide establishes a basic set of standards that home visiting programs can use to ensure the safety of their … | Worker Safety | Tool/Guide/Manual | 2014 |
| Letters From The Heart … A Thank You to Our Family Service Specialists (NJ) | This video features thank you letters from families and children written to New Jersey Family Service Specialists. | Work Conditions and Benefits | Video, Webinar/Presentation | 2015 |
| Safety Awareness For the Child Welfare Professional – Participant Guide (NJ) | This training is designed to provide participants with information to increase knowledge of safety-related issues in child welfare practice and … | Worker Safety | Curricula/Training Material | 2015 |
| Child Welfare Education & Training Partnership New Worker Safety Trainer Manual (IN) | This curriculum provides new Family Case Managers information on risk management and safety awareness, teaches staff to recognize unsafe situations … | Worker Safety | Curricula/Training Material | 2014 |
| Child Welfare Education & Training Partnership Experienced Worker Safety Trainer Manual (IN) | This curriculum provides experienced Family Case Managers a refresher on risk management and safety awareness, reminding workers to recognize unsafe … | Worker Safety | Curricula/Training Material | 2012 |
| Child Welfare Information Gateway: Domestic Violence and Worker Safety | This webpage provides resources that describe the risk factors and special safety precautions child welfare workers may need to take … | Worker Safety | Website | 2012 |
| Tips for Making Home Visits in Child Welfare | This article offers general tips for building rapport physical safety and ethical consideration for social workers to consider when making … | Worker Safety | Tool/Guide/Manual | 2011 |
| Paying Attention to Worker Safety in Domestic Violence Cases | This is a blog post offers ways to minimize danger when dealing with perpetrators of domestic violence. | Worker Safety | Website | 2019 |
| Workplace safety: Policy Recommendations | This webpage provided by NASW-MA Chapter, offers policy recommendations and resources to reduce risk to clients, direct service staff, management … | Worker Safety | Tool/Guide/Manual | 2014 |
| Safety Tips for Home Visits from a Veteran NYC Social Worker | This webpage includes a list of safety tips for all social workers whose jobs include field work, but some are … | Worker Safety | Website | 2019 |
| Safety and Security While in the Field | This video from a Community Police Officer provides safety and security tips while in the field and life in general. | Worker Safety | Video | 2012 |
| Home Visitor Safety: General Safety Guidelines – PPT (OK) | This presentation aims to teach participants to identify and understand the importance of maintaining a safe environment for working in … | Worker Safety | Webinar/Presentation | 2019 |
| Home Visitor Safety: General Safety Guidelines – video (OK) | This video aims to teach participants to identify and understand the importance of maintaining a safe environment for working in … | Worker Safety | Video, Webinar/Presentation | 2019 |
| Personal Safety for Social Workers | This video focuses on personal safety issues that social workers face on a regular basis including how to deal with … | Worker Safety | Webinar/Presentation | 2010 |
| Supervisor Checklist: Safety for Direct Services Staff (OH) | This document provides a list of Items to periodically review, at regular intervals or when a safety incident warrants immediate … | Worker Safety | Tool/Guide/Manual | 2015 |
| Guidelines for Preventing Workplace Violence for Healthcare and Social Service Workers | The publication includes industry best practices and highlights the most effective ways to reduce the risk of violence in various … | Worker Safety | Tool/Guide/Manual | 2015 |
| Field and Office Worker Safety Guidelines | This document has been developed to help assure the safety of Division of Public Health employees in the workplace. It … | Worker Safety | Tool/Guide/Manual | 2013 |
| Assessing Client Dangerousness to Self and Others: Stratified Risk Management Approaches | This document provides guidance to students or practitioners regarding ethical standards, risk assessment, and response to prevent clients from harming … | Worker Safety | Tool/Guide/Manual | 2013 |
| Recruitment & Retention: NCWWI 1-page Summary | This document summarizes the article “In Search Of Innovation: A National Qualitative Analysis of Child Welfare Recruitment and Retention Efforts”, … | Recruitment, Turnover | 1-Page-Summary, NCWWI-Product, Overview/Summary | 2012 |
| Commitment in Public Child Welfare: NCWWI 1-page Summary | This document summarizes three journal articles that highlight findings of research exploring influences on recruitment and retention of public and … | Turnover | 1-Page-Summary, NCWWI-Product | 2012 |
| Developing Models of Effective Child Welfare Staff Recruitment & Retention Training – Synthesis | This paper summaries project activities, from eight university programs, to develop, field test, revise, implement, evaluate, and disseminate an effective … | Turnover | NCWWI-Product, Overview/Summary | 2009 |
| Factors Influencing Retention of Child Welfare Staff: A Systematic Review of Research | This paper provides a systematic review of research and outcomes studies to examine “what works” in regard to recruitment and … | Turnover | Report/Paper | 2005 |
| Child Welfare Information Gateway: Retention | This section provides resources on the challenge of retaining workers in child welfare, describing the factors that contribute to worker … | Turnover | Reference/Resource List | 2019 |
| Minnesota Child Welfare Workforce Stabilization Study: Child Protection Summary Report | This summary specifically focuses on the child protection workforce to better understand the state of Minnesota in order to develop … | Retention | Tool/Guide/Manual | 2016 |
| Staff Retention in Child and Family Services Workbook 1: The Role of Leaders in Staff Retention | The manual is a tool to enhance capacity for more effective child welfare recruitment, selection, training, and retention practice. The … | Retention | Tool/Guide/Manual | 2007 |
| SMARRT Manual: Strategies Matrix Approach to Recruitment & Retention Techniques | This manual is designed to enhance capacity for more effective child welfare recruitment, selection, training, and retention practice, by providing … | Retention | Tool/Guide/Manual | 2006 |
| Resilience After Violence: NCWWI 1-page Summary | This document summarizes an article that reviews the prevalence of workplace violence in child welfare, describes prevention strategies, suggests a … | Organizational Culture and Climate, Worker Safety | 1-Page-Summary, NCWWI-Product | 2018 |
| Regulating Distress (3 minute microlearning) | his microlearning focuses on one of the seven behaviors of adaptive leadership – regulating distress. Completing this course will develop … | Adaptive Leadership, Community Engagement, Organizational Culture and Climate, Work Conditions and Benefits | Curricula/Training Material, NCWWI-Product | 2016 |
| Balancing Head & Heart California’s Child Welfare Workforce | This newsletter from the California Child Welfare Co-Investment Partnership examines the valuable and complex work performed by California’s child welfare … | Turnover | Overview/Summary, Voices from the Field | 2017 |
| 2017 State Roundtable Report Caseworker Retention Workgroup – Pennsylvania | This report contains several resources to examine local caseworker retention to include guidance for calculating the cost of turnover within … | Turnover | Report/Paper | 2017 |
| A State and Local Government Leaders Guide to Building the Public Workforce of the Future | This guide has examples of effective strategies that can serve as a roadmap to help state and local government agencies … | Turnover | Tool/Guide/Manual | 2018 |
| Child Welfare Staff Engagement & Retention in Washington DC: Alternative Work Schedules, Telecommuting & Other Supports (1-page Summary) | This document summarizes a NCWWI webinar that shares essential elements for employee engagement and retention strategies. Link to webinar is … | Turnover, Work Conditions and Benefits | 1-Page-Summary, NCWWI-Product, Overview/Summary | 2018 |
| Casework Teaming to Manage Workload, Enhance Effectiveness and Boost Morale (1-page Summary) | This document summarizes a NCWWI webinar on casework teaming designed reduce caseworker isolation and workload; improve workforce retention; and strengthen … | Turnover | 1-Page-Summary, NCWWI-Product, Overview/Summary | 2014 |
| No Time to Wait: Building a Public Service for the 21st Century | This paper proposes that the federal government establish a new human capital system that would strengthen the ability of federal … | Turnover | Report/Paper | 2017 |
| Child Protective Services Workforce Analysis and Recommendations | This report identifies challenges faced by Texas’ Child Protective Services’ to attract and retain a quality workforce, including recommendations for … | Turnover | Report/Paper | 2017 |
| Turnover Intention Predictors: NCWWI 1-page Summary | This paper summarizes a meta-analysis of the existing literature on the turnover intentions of public child welfare caseworkers in the … | Turnover | 1-Page-Summary, NCWWI-Product | 2017 |
| Retention: NCWWI 1-page Summary | This document highlights findings of a ten-year study examining the personal and organizational factors that impact length of employment and … | Turnover | 1-Page-Summary, NCWWI-Product | 2016 |
| Why People Stay and Why They Leave (5 minute microlearning) | Our workforce is our most important resource and yet recruitment and retention continues to be an issue for many child … | Turnover | Curricula/Training Material, NCWWI-Product | 2016 |
| Resilience and Burnout: NCWWI 1-page Summary | This document summarizes a journal article that highlights retention and turnover issues in child welfare through a comprehensive literature review of … | Burnout | 1-Page-Summary, NCWWI-Product | 2015 |
| Staff Transition & Retention Checklist | This checklist operationalizes the strategies found in the fact sheet, “Achieving Program Stability Through a Focus on Staffing,” to address … | Turnover | Tool/Guide/Manual | 2012 |
| Modification to Sunset Issue 2 on the Department of Family and Protective Services (TX) | This report highlights the changes and recommendations proposed by the CPS Operational Review and Sunset Commission to address the issues … | Turnover | Report/Paper | 2015 |
| When Child Welfare Works: A Proposal for Financing Best Practices | This report highlights strategies for the reinvestment of federal child welfare funding aimed at supporting better outcomes for children and … | Turnover | Video, Webinar/Presentation | 2013 |
| Ideas to Prevent Pathways to Burnout in Child Welfare Services | This publication explores the potential impact of worker burnout on practice with children and families; discusses primary pathways to burnout … | Burnout | Report/Paper | 2011 |
| Child Welfare Workforce Turnover: Frontline workers‘ experiences with organizational culture & climate, and implications for organizational practice | This workforce study explores links between organizational factors and turnover in a sample of Oregon public child welfare workers and … | Turnover | Report/Paper | 2010 |
| When Child Welfare Works: A Working Paper | This paper outlines a policy framework and recommendations to encourage best practices in four areas: permanence and well-being; quality family … | Turnover | Report/Paper | 2013 |
| Child Welfare Social Worker Recruitment and Retention: Influential Factors and Promising Practices – Review of the Research | This paper summarizes numerous studies and literature from across the nation on the various factors that impact the readiness and … | Turnover | Overview/Summary | 2009 |
| Staying Power! A Supervisor’s Guide to Child Welfare Staff Retention | This supervisory curriculum is one of three resources and training components of the project, “Child Welfare Staff Recruitment and Retention … | Turnover | Curricula/Training Material | 2009 |
| Casework Teaming to Reduce Workload, Enhance Effectiveness & Boost Morale | This webinar provides an in-depth overview of all aspects of casework teaming; highlights the development, implementation, and outcomes of this effective … | Turnover | Video, Webinar/Presentation | 2013 |
| Retention Planning to Reduce Workforce Turnover in New York State’s Public Child Welfare Systems: Developing Knowledge, Lessons Learned, and Emergent Priorities | This university-based project in New York State aims to improve recruitment and retention of the child welfare workforce through the … | Turnover | Report/Paper | 2005 |
| Recruitment & Retention – Making a Difference in the Lives of Children & Families in Maine | This project by the University of Southern Maine’s Child Welfare Training Institute aims to increase and improve the recruitment and … | Turnover | Curricula/Training Material | 2007 |
| Kansas Child Welfare Comprehensive Workforce Plan | The report presents results of a state-wide assessment and preliminary plan to address agency and systems-level workforce issues. | Turnover | Report/Paper | 2010 |
| Child Welfare Staff Engagement & Retention in Washington DC: Alternative Work Schedules, Telecommuting & Other Supports | This webinar shares how the Office of Youth Empowerment, in strong partnership with the Department of Human Resources, has sustained … | Turnover, Work Conditions and Benefits | NCWWI-Product, Webinar/Presentation | 2013 |
| The Retention of Public Child Welfare Workers | This curriculum addresses the issue of worker turnover in public child welfare agencies; presents knowledge from the existing literature on … | Turnover | Curricula/Training Material | 2006 |
| Training Series: Staff Retention in Child & Family Services (Workbook Curriculum) | This training series consist of six workbooks on the following subjects: the role of leaders in staff retention; the practice … | Turnover | Curricula/Training Material | 2006 |
| Tool-Kit – Competency-Based Retention Strategies | The tool-kit is designed for public-sector and non-profit child welfare administrators and Human Resources Management professionals who are trying to … | Turnover | Tool/Guide/Manual | 2008 |
| SMAART Manual: Strategies Matrix Approach to Recruitment & Retention Techniques | This manual is designed to enhance capacity for more effective child welfare recruitment, selection, training, and retention practice, by providing … | Turnover | Tool/Guide/Manual | 2006 |
| Respect & Worker Retention: NCWWI 1-page Summary | This document summarizes the article “Respect in the Workplace: A Mixed Methods Study of Retention and Turnover in the Voluntary … | Turnover | 1-Page-Summary, NCWWI-Product | 2013 |
| Internal and External Job Resources: NCWWI 1-page Summary | This document summarizes a study that used the Job Demands and Resources (JD-R) Model with 1,917 caseworkers from three states … | Burnout | 1-Page-Summary, NCWWI-Product | 2018 |
| Championing the Role of Child Welfare Professionals | This document provides strategies for improving workforce satisfaction and retention by proactively championing the difference that child welfare professionals make … | Turnover | Overview/Summary | 2017 |
| EveryDay Self Defense Personal Safety Tip Sheet | This tip sheet provides safety recommendations on how to stay safe including: the basics, in your client’s home, on the … | Worker Safety | Website | 2019 |